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What is the known failure rate of headlamp lenses cracking…

Customer Question
What is the known...

What is the known failure rate of headlamp lenses cracking under normal driving conditions on a 2013 JX35

Mechanic's Assistant: Are you fixing your JX35 yourself? What have you tried so far?

No. The front right headlamp went out. It’s under 2 overlapping warranties. Dealer says lens is cracked. I inspected myself and took pics. The crack is not from debris strike. The front left has same crack but lamp is working.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That’s what I’m trying to find out. The entire headlamp assembly and lenses are covered under warranty but dealer can’t get approved. Am I missing something?

Submitted: 4 months ago.Category: Infiniti
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Answered in 3 hours by:
3/8/2018
Infiniti Mechanic: Danny, ASE Certified Technician replied 4 months ago
Danny
Danny, ASE Certified Technician
Category: Infiniti
Satisfied Customers: 4,552
Experience: ASE Master Technician with L1 advanced engine performance, VW Certified, former US Army mechanic
Verified
Call Infiniti National Customer Care at(###) ###-#### You'll probably have better luck getting warranty through them than the dealer, they have more power to warranty things plus they don't care that the labor and parts pay is less than the dealer would get from normal customer pay.
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