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The heating system is not blowing hot air from below,but it…

Customer Question
The heating system is...

The heating system is not blowing hot air from below,but it is working on top

Mechanic's Assistant: Do the vents feel cold? Is there a coolant leak?

Haven't seen one

Mechanic's Assistant: What is the model/year of your Infiniti?

2013 g37x

Mechanic's Assistant: Are you fixing your G37x yourself? What have you tried so far?

No it happen yesterday is very cold in the east coast

Submitted: 6 months ago.Category: Infiniti
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Answered in 11 minutes by:
1/7/2018
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Infiniti
Satisfied Customers: 5,653
Experience: Owner at Carolina auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

Hey how are you,I will try to help you with this issue

if the heat is working on top ,means we have a Blend door , Blend door actuator , HVAC module issue

If you do not mind me asking ,are you looking at fixing this yourself or looking to know the most possible cause of this issue and taking it to repair shop for the work ?

Do you have any prior experience in electrical troubleshooting and testing with a test light for power & ground ?

Did you scan it with factory scanner or equivalent to retrieve faults codes for vehicle modules ?

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

Actuator locations

Click on link to view

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Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

CLICK ON LINK TO VIEW TESTING STEPS IF YOU ARE DOING IT YOURSELF

ON 2013 ,IF YOU HAVE IT HOOKED UP TO infinity SCANNER OR Equivalent ,YOU CAN NARROW DOWN AND TROUBLE SHOOT THAT WAY ,IF AVAILABLE TO YOU ,IT WILL GIVE US FAULT CODE THAT WE CAN PULL UP A POINT POINT TROUBLE SHOOT AND BE ACCURATE

WITH THAT SAID THESE ACTUATORS ARE COMMON ISSUE , BUT TESTING NEEDED,CAUSE IN SOME CASE THE DOOR COULD BE STUCK, ACTUATOR NOT GETTING POWER ETC.

Please Take a Second and Click the Stars at the Top of Your Screen To Rate Me , So I May Receive my Credit , A 5 Stars Rating is Much Appreciated

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Thank You

Chad Farhat

ASE Certified Technician

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Customer reply replied 6 months ago
Worst case scenario, how much would this cost
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

WORST CASE, ACTUATOR REPLACED ,PARTS AND LABOR NOT MORE THAN $250 TO $300

Please Take a Second and Click the Stars at the Top of Your Screen To Rate Me , So I May Receive my Credit , A 5 Stars Rating is Much Appreciated

Ask Your Own Infiniti Question
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

Please Take a Second and Click the Stars at the Top of Your Screen To Rate Me , So I May receive My my Credit , A 5 Stars Rating is Much Appreciated

You are very welcome :)

Please Read Below How to Get Back in touch with Me

Follow Up Questions are Included in The Price of Your Question ,So Feel Free To Ask Me.

Please Keep in Mind that when you Rate Me , it Does Not End our Conversation.

You Can Always Come Back to this Conversation and Ask Me any Follow up Question you May have on this Issue

(You can Copy this Link Page & Paste it in your Browser when Ready and it will Open up our Conversation Again)

or there should be a Tab on your Screen to Add me As Your Favorite Expert

I'm Online Daily from 7 Am Till Late Eastern Time Zone

Thank You?Chad Farhat?ASE Certified Technician

Ask Your Own Infiniti Question
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Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Infiniti
Satisfied Customers: 5,653
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Experience: Owner at Carolina auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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