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Our Infiniti security lock went it wont let us turn our key…

Customer Question
Hi Pearl our Infiniti...

Hi Pearl our Infiniti security lock went it wont let us turn our key in the ignition

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

No steering wheel tuen and the key doesnt work the battery in our key died and my husband went to change the battery and now the security system on the car locked

Mechanic's Assistant: What is the model/year of your Infiniti?

We cant turn it on at all

Mechanic's Assistant: What year is your Infiniti?

I think a 2001

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Yes were trying to fix it ourself

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Umm thats it

Submitted: 2 months ago.Category: Infiniti
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Answered in 1 minute by:
12/24/2017
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,110
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Verified

Hello my name is ***** ***** thank you for your question.

Is the Model Infiniti a G20 or I30?

When you turn the key to the ON position, is the security light ON Solid?

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Customer reply replied 2 months ago
Its a MX35 or something like that
Customer reply replied 2 months ago
My husband tried putting the key in the ignition and it doesnt turn
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

M45? What year is the car? They did not make a M in 2001..

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Customer reply replied 2 months ago
Its a Infiniti M45 Gloria
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

2003 or 2004? Is the steering wheel locked?

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Customer reply replied 2 months ago
2004 yes its locked
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Ok.. So if the steering wheel is locked, what you will need to do is use some force and turn the steering wheel slowly to the right while trying to turn the key. If the steering wheel does not release that way, then try turning it to the left...

Give that a shot and let me know how you make out

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Customer reply replied 2 months ago
Okay that didnt work.
Customer reply replied 2 months ago
My husband said the key is letting us unlock the doors and roll down the windows but it still wont let us turn the car on
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

It may require some force to do this.. The way the steering lock system works is like a Dead Bolt for a Door. So you have to wiggle it back and forth or apply pressure and turn it as far as it can go slowly to get it to release..

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Customer reply replied 2 months ago
My husband said he thinks its the key itself thats not working.
Customer reply replied 2 months ago
When we put the key in the ignition it still wont let us turn the car on.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

This is a regular Mechanical key right?

The key you said doesn't turn in the ignition right?

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Customer reply replied 2 months ago
Its one of those remote keys
Customer reply replied 2 months ago
Yeah the key wont turn at all in the ignition
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Shaped like a Drop ?

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Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Do you have a Regular Mechanical key also?

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Customer reply replied 2 months ago
I dont think we do.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Do you have another key?

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Customer reply replied 2 months ago
No only the remote key
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Does the head lights turn on?

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Customer reply replied 2 months ago
Only turns on when we press lock and unlock on the remote
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

I am wondering if the battery of the car is weak causing your issue.. Since this is partially a electronic ignition

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Customer reply replied 2 months ago
okay my husband said hes going to use a friends car that came to check on us and purchase a new battery down the road.
Customer reply replied 2 months ago
Its okay Jay we will be okay now that a friend came to help us.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 2 months ago

Well I would try to jump start the car first to see if it's really a battery

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Jay, Certified Infiniti Technician
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Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

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