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Infiniti QX4 2001. The CD won't load. The machine pushes it…

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Infiniti QX4 2001. The...

Infiniti QX4 2001. The CD won't load. The machine pushes it out and indicates an error 2. One time I played with it and it loaded and played fine and then ejected. However, I can't load any more discs. This is the third machine I have had as the same thing happened before.

Mechanic's Assistant: Have you checked the fuse?

No. Why? Everything lights up and it attempts to load the disc.

Mechanic's Assistant: Are you fixing your QX4 yourself? What have you tried so far?

No. I have never tried. Is this something I could do?

Submitted: 7 months ago.Category: Infiniti
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Answered in 3 minutes by:
12/16/2017
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,277
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Verified

Hello my name is ***** ***** thank you for your question.

Is this a signal disc or 6 disc in dash unit?

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Customer reply replied 7 months ago
If you are familiar with the vehicle, I would thing you would know that it's a 6 disc unit. I believe Clarion
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

That is why I asked. Some did come with a single.. Not often though..

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Customer reply replied 7 months ago
Please respond and not only the manufacturer can fix it.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

How many cd's have you tried?

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Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

Does it do it with every cd you try?

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Customer reply replied 7 months ago
3. And yes. They are not copies of cd's but originals.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

You may be prompted for a phone call. It's up to you if you would like to accept that or not. That is a automated response.

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Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

Did you try different CD locations.. Meaning instead of loading it to disc 1, try 2, 3 , 4 and so on...

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Customer reply replied 7 months ago
I never load more that one disk to the player as I have had trouble in the past. I have tried loading in positions one , two , and three ending upo with the same problem.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

Well based on this information, I hate to be the bearer of bad news, but this is a internal issue with in the CD player of the Audio unit. So what you would need to do at this point is either remove it and replace it with a after market unit which would be more cost effective. Other wise, if you want this unit to work, it would need to be sent out for repair..

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Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

There is a Place in NJ we use called Model Electronics which can do these repairs on the factory units.

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Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

But to be honest, it's more cost effective to replace the unit with a after market one. A after market unit can give you more features such as bluetooth, mp3 and usb.

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Customer reply replied 7 months ago
You haven't helped me. You didn't tell me anything I didn't already know. I thought you could provide me with information that wasn't already available to me as you are an Infiniti mechanic. Please refund my money.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 7 months ago

No problem. I will put you in for a refund..

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Customer reply replied 7 months ago
Thank you and I'm sorry that I appear to be stuck with an inferior/defective product that is really defective as the same thing happened to three units in my car.
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