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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 20490
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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My hard top is stuck open and it just doesn't open or close,

Customer Question

My hard top is stuck open and it just doesn't open or close
JA: What is the model/year of your Infiniti?
Customer: 2012 g37 infinity
JA: Are you fixing your G37 yourself? What have you tried so far?
Customer: Yes I haven't tried nothing I'm not sure what to do
JA: Anything else you want the mechanic to know before I connect you?
Customer: A piece that holds the fabric on broke as well
Submitted: 1 month ago.
Category: Infiniti
Expert:  Jay replied 1 month ago.

Hello my name is ***** ***** thank you for your question.

When it comes to these convertibles, these are tough questions. There is really one one thing you can do to see if you can get the top to return to normal operation and that is to do what they call a Hard Reset. That is done by disconnecting the negative battery cable for 15 mins. If that doesn't work, then it would need to go to the dealer since these tops have so many different functions that are all hydraulically controlled by a master control unit for the convertible top.

So lets give that a try and let me know how you make out.