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Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3943
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Intelligent key warning light is on, the car will not start

Customer Question

intelligent key warning light is on, the car will not start and the electrical steering is locked
JA: Just to clarify, what are the exact lights you're talking about?
Customer: the light that says key
JA: What is the model/year of your Infiniti?
Customer: 2012 g37x
JA: Are you fixing your G37x yourself? What have you tried so far?
Customer: looked at the manual, checked the fuses
JA: Anything else you want the mechanic to know before I connect you?
Customer: nothing that i can think of at the moment
Submitted: 1 month ago.
Category: Infiniti
Expert:  Mechanic01 replied 1 month ago.

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Expert:  Mechanic01 replied 1 month ago.

are there any other lights on?