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Climate control panel is not working or lighting up so no…

Customer Question
Climate control panel is...

Climate control panel is not working or lighting up so no AC

Mechanic's Assistant: Just to clarify, what are the exact lights you're talking about?

Climate control , AC , heater , compus , outside temp

Mechanic's Assistant: What is the model/year of your Infiniti?

2004 infinity G35 2 door

Mechanic's Assistant: Are you fixing your G35 yourself? What have you tried so far?

Yes , checking all fuses , bought new panel all failed

Submitted: 11 months ago.Category: Infiniti
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Answered in 13 minutes by:
8/4/2017
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Infiniti
Satisfied Customers: 3,365
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

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Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

When you replaced panel did you backprobe panel connector to check for power and grounds?

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Customer reply replied 11 months ago
Hello I really appreciate your help
Customer reply replied 11 months ago
No I have not
Customer reply replied 11 months ago
What is backpronbe do you mean with a test light
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

and multimeter yes you want a soild ground and and good voltages.

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Customer reply replied 11 months ago
I will check that and will fallow up also the lights still light up for my buttons but they don't do anything when I press them
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

are you getting any codes?

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Customer reply replied 11 months ago
the radio works fine
Customer reply replied 11 months ago
No there no check engine codes
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

theres a tsb on that actually

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Customer reply replied 11 months ago
I see that are you that is they same thing because my radio work fine it's just the cluster that has the outside temp/cumpose/ac display
Customer reply replied 11 months ago
Thats does not work everything elts works fine
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

what were you trying to say 2 lines up? the wording is a little confusing

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Customer reply replied 11 months ago
Ya sorry so on the tsb it also said there were radio problems but mine work 100% fine it's just that top peice where the out side temp and ac is displayed that does not work
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

does the system work fine cool and heat just no visual?

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Customer reply replied 11 months ago
No I can't get any air flow at all no heat no ac no outside air no defroster
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

That tsb will cover whats going on with your a/c

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Customer reply replied 11 months ago
Okay
Customer reply replied 11 months ago
Even tho I have a coupe not a Sedan and a 2004 not a 2003?
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

I would double check the vin just to see,

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Customer reply replied 11 months ago
Okay I will call tomorrow
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

the effected vins are in the document I sent at the top page you can check it now

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Customer reply replied 11 months ago
Okay thanks!
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

sure thing, we can figure this out,

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Customer reply replied 11 months ago
Sorry it took long to get back to you but no my vin does not match
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

ok so take the unit out and check 14 and 24 for good grounds, power on 26 and 27, with lights on you should get power on 28 and 36,

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Customer reply replied 11 months ago
I'm done with this I'm tacking it to a dealer Monday
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

ok well let me know what they say and if I can help at all

Customer satisfaction is my number one goal. Giving me a 5 star rating would be appreciated very much .You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you.

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Customer reply replied 11 months ago
Okay I Will
Infiniti Mechanic: Mechanic01, ASE Certified Technician replied 11 months ago

.

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