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TECHPRO49
TECHPRO49, ASE Certified Technician
Category: Infiniti
Satisfied Customers: 961
Experience:  Owner at Baltic investments
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Climate control panel is not working or lighting up so no

Customer Question

climate control panel is not working or lighting up so no AC
JA: Just to clarify, what are the exact lights you're talking about?
Customer: climate control , AC , heater , compus , outside temp
JA: What is the model/year of your Infiniti?
Customer: 2004 infinity G35 2 door
JA: Are you fixing your G35 yourself? What have you tried so far?
Customer: yes , checking all fuses , bought new panel all failed
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Infiniti
Expert:  TECHPRO49 replied 2 months ago.

Hello my name is ***** ***** I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required.

Expert:  TECHPRO49 replied 2 months ago.

When you replaced panel did you backprobe panel connector to check for power and grounds?

Customer: replied 2 months ago.
Hello I really appreciate your help
Customer: replied 2 months ago.
No I have not
Customer: replied 2 months ago.
What is backpronbe do you mean with a test light
Expert:  TECHPRO49 replied 2 months ago.

and multimeter yes you want a soild ground and and good voltages.

Customer: replied 2 months ago.
I will check that and will fallow up also the lights still light up for my buttons but they don't do anything when I press them
Expert:  TECHPRO49 replied 2 months ago.

are you getting any codes?

Customer: replied 2 months ago.
the radio works fine
Customer: replied 2 months ago.
No there no check engine codes
Expert:  TECHPRO49 replied 2 months ago.

theres a tsb on that actually

Customer: replied 2 months ago.
I see that are you that is they same thing because my radio work fine it's just the cluster that has the outside temp/cumpose/ac display
Customer: replied 2 months ago.
Thats does not work everything elts works fine
Expert:  TECHPRO49 replied 2 months ago.

what were you trying to say 2 lines up? the wording is a little confusing

Customer: replied 2 months ago.
Ya sorry so on the tsb it also said there were radio problems but mine work 100% fine it's just that top peice where the out side temp and ac is displayed that does not work
Expert:  TECHPRO49 replied 2 months ago.

does the system work fine cool and heat just no visual?

Customer: replied 2 months ago.
No I can't get any air flow at all no heat no ac no outside air no defroster
Expert:  TECHPRO49 replied 2 months ago.

That tsb will cover whats going on with your a/c

Customer: replied 2 months ago.
Okay
Customer: replied 2 months ago.
Even tho I have a coupe not a Sedan and a 2004 not a 2003?
Expert:  TECHPRO49 replied 2 months ago.

I would double check the vin just to see,

Customer: replied 2 months ago.
Okay I will call tomorrow
Expert:  TECHPRO49 replied 2 months ago.

the effected vins are in the document I sent at the top page you can check it now

Customer: replied 2 months ago.
Okay thanks!
Expert:  TECHPRO49 replied 2 months ago.

sure thing, we can figure this out,

Customer: replied 2 months ago.
Sorry it took long to get back to you but no my vin does not match
Expert:  TECHPRO49 replied 2 months ago.

ok so take the unit out and check 14 and 24 for good grounds, power on 26 and 27, with lights on you should get power on 28 and 36,

Expert:  TECHPRO49 replied 2 months ago.

here is the diagram

Customer: replied 2 months ago.
I'm done with this I'm tacking it to a dealer Monday
Expert:  TECHPRO49 replied 2 months ago.

ok well let me know what they say and if I can help at all

Customer satisfaction is my number one goal. Giving me a 5 star rating would be appreciated very much .You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you.

Customer: replied 2 months ago.
Okay I Will
Expert:  TECHPRO49 replied 2 months ago.

.