Infiniti

Infiniti Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Infiniti

Trying to close the roof. It just stopped.. The passenger…

Customer Question
Trying to close the...

Trying to close the roof. It just stopped. . The passenger side at the front seems to be in place hooked to the top of the windshield but the drivers side is still an inch or two away

Mechanic's Assistant: What is the model/year of your Infiniti?

2009 G37s

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

Nothing so far. I just unhooked the battery .

Mechanic's Assistant: Have you tested the battery with a voltmeter? And can you see if it's leaking or not?

Not yet but when I was closing the roof the car was running

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Not really

Submitted: 6 months ago.Category: Infiniti
Show More
Show Less
Ask Your Own Infiniti Question
Answered in 11 minutes by:
7/30/2017
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Infiniti
Satisfied Customers: 4,840
Experience: Owner at Carolina auto Service & Sales , 20 years Experience in Foreign & Domestic vehicle
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Ask Your Own Infiniti Question
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

Hey how are you

lets do A Master reset first ,make sure we have a good 12 volt battery first , then we go from there

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and start & try closing roof again

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Ask Your Own Infiniti Question
Customer reply replied 6 months ago
Didn't work
Customer reply replied 6 months ago
I don't have many tools and I have read I will probably need a scanner to fix this problem.
Infiniti Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 6 months ago

If the sunroof is uneven , it could be issue in the track itself, did you inspect the track for any obsturctions

stand up on the door frame and look from above down in to tracks anything in the way

the sunroof motors will quit after few seconds if it feels tension and can not move so it will prevent further damage

was the opening and closing prior having issue

Ask Your Own Infiniti Question
Was this answer helpful?
Ask Jay Your Own Question
Jay
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,112
4,112 Satisfied Customers
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Jay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Jay

Jay

Certified Infiniti Technician

4,112 satisfied customers

20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Ryan

Ryan

Infiniti Master Tech

890 satisfied customers

Infiniti Master available by request Thank you!!!

ROY

ROY

Nissan Master

189 satisfied customers

Nissan Master and ASE certified Master Technician

Mike O.

Mike O.

Infiniti Master technician

113 satisfied customers

18 years Nissan/Infiniti experience

Ron Z.

Ron Z.

- Infinity Tech -

106 satisfied customers

18+yrs experience. State Inspector and Infinity Diagnostics

George H.

George H.

ASE Certified Technician

100 satisfied customers

ASE Master Tech 15+ years

Mike Kelly

Mike Kelly

Infiniti Mechanic

62 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Infiniti Questions
My infinite m45 drives 22mph without touching Gad pedal.
My infinite m45 drives 22mph without touching Gad pedal … read more
Mechanic01
Mechanic01
2,019 satisfied customers
Jay, on my 2015QX60 the FOB battery gets discharged very
Hello Jay, on my 2015QX60 the FOB battery gets discharged very quickly. Any reason you may think of?… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
I've been fighting this issue for too, now. Nobody has
I've been fighting this issue for too long, now. Nobody has suggested I pull the codes, but I did that today.1987 Nissan D21 with a 6 cyl. Engine won't past 1500 RPM, but runs and starts excellent oth… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
I have a 2001 infiniti I 30 which has a sensor code coming
I have a 2001 infiniti I 30 which has a sensor code coming up after I have changed the sensors twice and the catalytic converters.… read more
roy
roy
Associate Degree
3 satisfied customers
All headlights went out except fog lamps. Dealership can't
All headlights went out except fog lamps. Dealership can't diagnose problem. Just said it was condensation is all they knew … read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
Last night i had all lights and horn going off. i thought it
last night i had all lights and horn going off. i thought it was a bumped keyfob. … read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
Im drive a 2005 QX56. When accelerating Im losing power
Im drive a 2005 QX56. When accelerating Im losing power after driving for about an hour constantly. Its like it wont shift properly then it starts jerking and bogging down. I have to stop and wait abo… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
How can I fix my Infiniti i30 to start after I tried to
How can I fix my Infiniti i30 to start after I tried to program a new remote. The alarm goes off and car won't start … read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
I have no sound coming out of my speakers. 2013 g37xs. Took
Took it to a shop. They said all fuses are good. Battery and alternator are good. … read more
Dan
Dan
Dealership Technician
Associate Degree
1,865 satisfied customers
My daughter's q30's battery went dead, but yet there was a
hi my daughter's q30's battery went dead, but yet there was a new one put in last september no we are noticing the passenger side headlight is out, but the lightbulb is not actually burnt out, it seem… read more
Mechanic01
Mechanic01
2,019 satisfied customers
Changed my battery and now speakers don't work. Checked
Changed my battery and now speakers don't work. Checked error history in radio.. no errors.. ran a self diagnosis and all areas were green. I've taken off negative terminal and restarted and no luck t… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
Windows on my 2010 G37 convertible will not go all the way
Windows on my 2010 G37 convertible will not go all the way back up after the doors are closed. Battery was just replaced. … read more
Jared D
Jared D
Shop Supervisor
Bachelor\u0027s
3 satisfied customers
Trying to figure out which fuse controls power door locks
trying to figure out which fuse controls power door locks infinity 2006 qx 56 … read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
Jay, I am getting the voice command: hand free phone system
Hi Jay, I am getting the voice command: hand free phone system not ready. I looked at your other post and entered the self-diagnosis mode. I am getting 2 error codes as follows: hands free unit connec… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
How can I turn to 2wd from 4wd in my 2012 qx56? It wonT seem
How can I turn to 2wd from 4wd in my 2012 qx56? It wonT seem to turn to Auto. Tomorrow I will be driving 400 miles and am worried … read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
My Air Con doesn't work, I switched on from the front panel.
My Air Con doesn't work, I switched on from the front panel. it's light turn on, on the screen it display A/C on, but it flow normal air, not cold airl. I checked with technician it's GAS is full. And… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
You had my question yesterday on VDC switch turning it off
You had my question yesterday on VDC switch turning it off and the issue went away with the slipping and running ruff on full acceleration. is there a way to not have to hit switch everytime car is tu… read more
Jay
Jay
Certified Infiniti Technician
4,112 satisfied customers
I have an 06 Infinity G35X sedan 3,5 that I just replaced
I have an 06 Infinity G35X sedan 3,5 that I just replaced the clock spring on and replaced both front upper control arms now when I drive it the front wheels seem to want to lock up when I turn right … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x