Infiniti

Infiniti repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I've lost the audio. I have no radio or voice guidance. It…

Customer Question
I've lost the audio...

I've lost the audio. I have no radio or voice guidance.

Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the car?

It came in the car.

Mechanic's Assistant: What is the model/year of your Infiniti?

Infiniti M7x

Mechanic's Assistant: What year is your M37x?

2012

Mechanic's Assistant: Are you fixing your M37x yourself? What have you tried so far?

I just tried everything I knew by going thru the navigation prompt

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I am a female I not able to do mechanic work. I guess I want to know if there a fuse or something I need to replace.

Submitted: 1 year ago.Category: Infiniti
Show More
Show Less
Ask Your Own Infiniti Question
Answered in 1 minute by:
4/1/2017
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 1 year ago
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,298
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Verified

Hello my name is ***** ***** thank you for your question.

What do you have showing on your display screen when trying to uses the Radio or Navigation?

Ask Your Own Infiniti Question
Customer reply replied 1 year ago
It show the radio station and whatever song is on. I can see that it's playing.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 1 year ago

So the radio has no sound, but shows it's working. Is that correct?

Ask Your Own Infiniti Question
Customer reply replied 1 year ago
I really can't spend that much now. Can you tell me what the problem might be.
Customer reply replied 1 year ago
I find that your answer is very unsatisfactory. Please refund my money.
Customer reply replied 1 year ago
What was the charge for $13.00 for? Please put it back into my bank account and dismiss any further communication.
Infiniti Mechanic: Jay, Certified Infiniti Technician replied 1 year ago

Sorry for the extreme delay. Something personal came up.

I can walk you though self diagnostics for your radio if you would like to continue? Other wise, I will put you in for a refund.

Sorry for the delay once again.

Ask Your Own Infiniti Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an infiniti mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jay Your Own Question
Jay
Jay
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 4,298
4,298 Satisfied Customers
Experience: 20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Jay is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I was in trouble with an electrical issue with my brand new Nissan. I frantically went online trying to find help and luckily I found your site. I reached a NISSAN tech named RIP. He was absolutely tremendous and helped me work through the issue. What a pro!

cjazLexington, KY

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

< Previous | Next >

Meet the Experts:

Jay

Jay

Certified Infiniti Technician

4,298 satisfied customers

20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer

Ryan

Ryan

Infiniti Master Tech

890 satisfied customers

Infiniti Master available by request Thank you!!!

ROY

ROY

Nissan Master

189 satisfied customers

Nissan Master and ASE certified Master Technician

Mike O.

Mike O.

Infiniti Master technician

113 satisfied customers

18 years Nissan/Infiniti experience

Ron Z.

Ron Z.

- Infinity Tech -

113 satisfied customers

18+yrs experience. State Inspector and Infinity Diagnostics

George H.

George H.

ASE Certified Technician

101 satisfied customers

ASE Master Tech 15+ years

Mike Kelly

Mike Kelly

Infiniti Mechanic

62 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Infiniti Questions
I have a infiniti m37x year 2012. i have a audio problem.
Hello there. i have a infiniti m37x year 2012. i have a audio problem. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
Jay, I am getting the voice command: hand free phone system
Hi Jay, I am getting the voice command: hand free phone system not ready. I looked at your other post and entered the self-diagnosis mode. I am getting 2 error codes as follows: hands free unit connec… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
I have a 2010 G37 convertible with just the audio system and
I have a 2010 G37 convertible with just the audio system and have found a 2011 G37 convertible that was wrecked with the navigation system. Can I remove the control panel and guts to my audio system a… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
I have an infiniti m35x the radio says audio off been doing
I have an infiniti m35x the radio says audio off been doing everything i know to fix it still ain't working can you help me? … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
My radio is not working I am not able to use many of the
My radio is not working I am not able to use many of the functions on the AV unit the dash navigation unit in the screen I'm wondering if I need to replace the AV control unit which I've been told is … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have a 2002 infiniti and my navigation systems goes in and
I have a 2002 infiniti and my navigation systems goes in and out which effects the radio. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
What is the Power Outlet used for in an Infiniti G37,
What is the Power Outlet used for in an Infiniti G37 … read more
TIM MOHR
TIM MOHR
SHOP OWNER
Master's Degree
8,037 satisfied customers
I have a 2012 M37X with Bose stereo that cuts in and out
Hello, I have a 2012 M37X with Bose stereo that cuts in and out when the radio is on. I wonder if this could be related to a stereo relay or even an amp relay. It is fairly consistent, in that I'll ha… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
JUST GOT IT, BUT I DON'T KNOW THAT INFINITI TOUCH IS. 2016
JUST GOT IT, BUT I DON'T KNOW THAT INFINITI TOUCH IS. … read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
Jay My wife's 2012 Infiniti QX56 recently had the battery
Jay My wife's 2012 Infiniti QX56 recently had the battery changed. Everything works fine except the radio, it will not turn on at all. Can you help?… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
I have a 2011 Infiniti QX56 2WD. When it is too hot or too
I have a 2011 Infiniti QX56 2WD. When it is too hot or too cold, sometimes the controls of the Navigation, radio, climate control do not work. Lately it seems that the navigation isn't tracking me whi… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
Infiniti M37: Jay, I am having what appears to be the
Hello Jay, I am having what appears to be the same problem as in the dialog you had at http://www.justanswer.com/nissan-infiniti/83cuh-infiniti-m37-no-sound-coming-audio-system-radio.html I checked th… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
2004 Infiniti G35, no sound from radio or CD. However, ac
2004 Infiniti G35, no sound from radio or CD. However, AC control works, radio/CD lights up from am to fm, CD changer works. Voice from navigation works just fine. I can hear music from radio or CD fo… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Infiniti EX35: I own a 2008 Infiniti EX35 AWD Elite. It does
I own a 2008 Infiniti EX35 AWD Elite. It does not remind the sound settings. It has navigation, 4 camera's, 6cd changer. Everytime I start the car, it starts with the same song and sound settings. The… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
Infiniti m37: Can you disable the GPS in a 2011 Infiniti M37
Can you disable the GPS in a 2011 Infiniti M37 by removing the GPS receiver on top of the car?… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
2007 Infiniti G35: with the nav in dash..audio only works sometimes
I have a 2007 Infiniti G35 S with the NAV in dash. Recently the power button for the audio only works sometimes. The sound for radio, CD, bluetooth, or Navigation does not come on. When hitting the po… read more
Mike Kelly
Mike Kelly
Infiniti Mechanic
Vocational, Technical or Trade Scho
62 satisfied customers
Navigation: the car today My stereo, HVAC controls
Hi, I have a 2007 G35X. After getting into the car today My stereo, HVAC controls and Navigation screen do not operate. I tried unplugging the battery and waiting. The air seems to blow out but You ca… read more
Jay
Jay
Certified Infiniti Technician
Vocational, Technical or Trade Scho
4,298 satisfied customers
2002 Infiniti q45: no control of heat radio voice activation
2002 Infiniti q45 navigation screen goes black no control of heat radio voice activation. Please help… read more
HondaPlatinum
HondaPlatinum
High School or GED
148 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x