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Ask Jay Your Own Question
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3943
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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The navigation system is not working. I tried to reinstall

Customer Question

The navigation system is not working . I tried to reinstall the map disc , but all I get is reading error on the screen .
JA: How many miles are on the car? Do you have scan tool or a code reader?
Customer: 25000 . No I don't have any of those tools .
JA: What is the model/year of your Infiniti?
Customer: 2007 M35
JA: Are you fixing your M35 yourself? What have you tried so far?
Customer: The only thing is the navigational system everything else is working .
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Infiniti
Expert:  Jay replied 10 months ago.

Hello my name is ***** ***** thank you for your question.

Did this happen out of the blue? Does it ever load at all?

Customer: replied 10 months ago.
I don't really know when it happened . I sold the car to a friend . He lives in New York . I live in Virginia . When he picked up the car it was working fine . He said it worked until his son tried to program an address into it . I have no idea what his son did .
Expert:  Jay replied 10 months ago.

make sure the son didn't remove it thinking he can play a movie. Also make sure the lock is on for the navigation rom.