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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3910
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Lock switch inside car on door does not work any longer, nor

Customer Question

lock switch inside car on door does not work any longer, nor can I put down or up any windows except the drivers side the doors all lock and unlock with my fob
JA: Have you checked the fob's battery?
Customer: it works with the fob
JA: What is the make/model/year of your car?
Customer: 2011 infiniti G37 SX I have already replaced the master switch
JA: Are you fixing your G37 yourself? What have you tried so far?
Customer: I ordered the part off ebay and popped it in last night, but it did not resolve the issue
JA: Anything else you want the mechanic to know before I connect you?
Customer: no thanks
Submitted: 10 months ago.
Category: Infiniti
Expert:  Jay replied 10 months ago.

Hello my name is ***** ***** thank you for your question.

Is this a coupe or sedan?

Customer: replied 10 months ago.
It's a 4 door sedan. A GSX sports model
Expert:  Jay replied 10 months ago.

Does the Passenger Power Door lock switch work?

Customer: replied 10 months ago.
No that is not working the only switch in the car that works is the driver's side window although the mara knob controls both passenger side and drivers windows no windows other than the passenger side go up and down the door can only be locked and unlocked using the phone and that works perfectly I have replaced the entire switch panel on the door with an OEM part that snapped in perfectly.
Customer: replied 10 months ago.
Fob not phone lol
Expert:  Jay replied 10 months ago.

Did replacing the Master switch resolve your issue?

Customer: replied 10 months ago.
No, that is why I am asking
Expert:  Jay replied 10 months ago.

I would like to capture you to work with you on this issue. Will you be available around 8 pm EST ?

I am sure after I ask a few more questions I can determine the course of action needed to resolve your issue

Customer: replied 10 months ago.
No I am not available by phone
Expert:  Jay replied 10 months ago.

That is fine.. Are you available right now to type back and forth with me?