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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 20506
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Trunk opens half way, then convertible top just clicks but

Customer Question

trunk opens half way, then convertible top just clicks but wont open. 2013 has 34K miles
JA: Have you tried silicone spray or WD-40?
Customer: No, the top will not budge, just a clicking sound like plastic gears are slipping I did not force it of course
JA: What year is your Convertible?
Customer: 2013
JA: Are you fixing your Convertible yourself? What have you tried so far?
Customer: nothing with the convertible top; just oil changes and the like
JA: Anything else you want the mechanic to know before I connect you?
Customer: don't think so
Submitted: 1 year ago.
Category: Infiniti
Expert:  Jay replied 1 year ago.

Hello my name is ***** ***** thank you for your question.

This G37, Is the car running when you try to activate the roof?

Customer: replied 1 year ago.
the trunk will open part way and when the top tries to lift up it just goes click click click click click.
Expert:  Jay replied 1 year ago.

Oh boy.. Ok.. Close the roof if you can and stop operating it and bring it to the dealer. You have a 4 year or 60k mile warranty on your car. This is most likely a Hydraulic issue causing your problem. This is best handled by a professional in person to take care of for you.