How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jay Your Own Question
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 20239
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Type Your Infiniti Question Here...
Jay is online now
A new question is answered every 9 seconds

Car wont start. Key fob works fine, unlocks doors etc. no i

Customer Question

car wont start. Key fob works fine, unlocks doors etc.
JA: Have you checked the fob's battery?
Customer: no i have not, but it will unlock the doors and lock them and the alarm works if you hold it for more than 1 second
JA: What is the model/year of your Infiniti?
Customer: 2009
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: put my foot on the brake and tried to start, it does not do anything
JA: Anything else you want the mechanic to know before I connect you?
Customer: the steering wheel will turn slightly, but it is in the park position
Submitted: 10 months ago.
Category: Infiniti
Expert:  Jay replied 10 months ago.
Hello my name is ***** ***** thank you for your questionIs your steering wheel locked? What model 2009 Infiniti is this?
Customer: replied 10 months ago.
g37, I can turn it, not like it normally is when I shut the car off
Expert:  Jay replied 10 months ago.
If you can turn the wheel with the Car off, you have a bad steering lock control unit
Expert:  Jay replied 10 months ago.
What you can do to get the Car running is to remove the lower panel under the drivers driver's side dash and tap the control unit with a hammer to get it to complete the shut down cycle. Then the Car should start. I have a video on this. Hang on
Expert:  Jay replied 10 months ago.
Expert:  Jay replied 10 months ago.
If you have any more questions on this, please feel free to askThanks Jay