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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3820
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Have a brand new Q50. The doors should unlock when I have

Customer Question

Hi Pearl. Have a brand new Q50. The doors should unlock when I have the remote close to the car, but they don't. Any ideas?
JA: Is this your first time dealing with this issue?
Customer: Yes
JA: What year is your Q50?
Customer: 16
JA: Are you fixing your Q50 yourself? What have you tried so far?
Customer: Haven't tried anything. Can get entry by pressing unlock but it is supposed to do it when I am standing beside the car
JA: Anything else you want the mechanic to know before I connect you?
Customer: Only that it's making me nuts :)
Submitted: 10 months ago.
Category: Infiniti
Expert:  Jay replied 10 months ago.

Hello my name is ***** ***** thank you for your question.

I have seen this before. Normally a hard reset will correct this. How handy are you?