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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3868
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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Can't get the convertible top to close, 2010, I've just

Customer Question

can't get the convertible top to close
JA: What year is your Convertible?
Customer: 2010
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: I've just tried using the button and yes before it rains and the inside is ruined
JA: Anything else you think the mechanic should know?
Customer: this has never happened before
Submitted: 12 months ago.
Category: Infiniti
Expert:  Jay replied 12 months ago.

Hello my name is ***** ***** thank you for your question.

The only thing you can do to try to get the top to operate is to do a hard reset. To do this you would need to disconnect the negative battery cables for about 15 mins, then connect it and see if that brings the top back to life. See the video to watch.

Customer: replied 12 months ago.
thats it?
Expert:  Jay replied 12 months ago.

that's it. Give that a try and let me know how you make out.