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I have been experiencing a problem with my radio...sometimes…

Customer Question
I have been experiencing a...
I have been experiencing a problem with my radio...sometimes it takes up to an hour before the sound come through...it will play for a day or tow and then it happens again...it won't even allow my phone to come through my Bluetooth...
Submitted: 2 years ago.Category: Infiniti
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Answered in 14 minutes by:
3/5/2016
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago
Ryan
Ryan, Infiniti Master Tech
Category: Infiniti
Satisfied Customers: 1,426
Experience: Infiniti Master available by request Thank you!!!
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Hello my name is Ryan.

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Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

What is the year and model of your infiniti?

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Customer reply replied 2 years ago
2012 M 37X
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

So you have no sound from any speaker? I have seen this issue before. There is an internal failure of the main speaker amplifier. I will need to be replaced.

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Customer reply replied 2 years ago
you say the main speaker amplifier ???...how much do you think this will cost ???
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

If you go to the dealer it will be expensive the amp alone is close to $1000. I would first bring it to your local car audio shop and get an estimate. They may even be able to send it out for repair.

Ryan

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Customer reply replied 2 years ago
ok...thanks...will do...
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

Ok let me know how you make out.

Ryan

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Customer reply replied 2 years ago
you asked about sound...no the sound does come in eventually it just takes it awhile before any sound comes out...and none of the other functions work during this time...
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

If you are able to adjust volume and settings on the display but there is no sound then yes this is an amplifier issue.

Ryan

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Customer reply replied 2 years ago
well the volume indicator changes but there is no sound...the screen stays frozen until the sound comes through then it plays normal like it should...
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

So you are unable to change from radio to cd or bluetooth audio when this happens?

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Customer reply replied 2 years ago
exactly and no sound...
Infiniti Mechanic: Ryan, Infiniti Master Tech replied 2 years ago

Ok this may be more of an issue with the AV control module. This is the only cause of an audio and display issue. You will need to go to the dealership to have this issue fixed.

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Customer reply replied 2 years ago
ok...thanks...
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