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Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3940
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
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I have an infiniti m35 and my rear passenger window on the

Customer Question

I have an infiniti m35 and my rear passenger window on the drivers side roll down by itself and now will not go back up
JA: Sometimes things that you think will be really complicated end up being easy to fix with a Nissan. The Nissan Mechanic I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: The window is not going up automatically when I touch the switch
JA: Are you hoping to fix this yourself?
Customer: Yes, or get help
JA: Great! What have you tried so far?
Customer: I tried to s
JA: Is there anything else important you think the Nissan Mechanic should know about your Nissan?
Customer: I tried the switch several times but it didn't work
JA: OK. Got it. I'm sending you to a secure page on JustAnswer where you can place your fully refundable $5 deposit (plus $15 after the Nissan Mechanic responds). While you're filling out that form, I'll tell the Nissan Mechanic about your situation and connect you two.
Submitted: 1 year ago.
Category: Infiniti
Expert:  Jerry replied 1 year ago.

Hello and welcome. My name is ***** ***** you for visiting the site.


What is the year of it please?

Customer: replied 1 year ago.
Expert:  Jerry replied 1 year ago.

I see, thanks. Do you hear any sound from the window motor when the switch is activated?

Customer: replied 1 year ago.
Expert:  Jerry replied 1 year ago.

I see, thanks. It doesn't sound like a mechanical issue, very well could be electrical. Do you know if there is power to the window motor when the switch is activated?


Also, does the switch have power to it at the white/red wire?

Customer: replied 1 year ago.
I got the window up by unconnecting the negative side of the battery and 5 minutes and reconnecting it again
Expert:  Jerry replied 1 year ago.

A hard reboot, good job! It must have just had a conflict in the switch's CPU. That saves a lot of diagnostic time. Thank you and please come again, anytime.