How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jay Your Own Question
Jay, Certified Infiniti Technician
Category: Infiniti
Satisfied Customers: 3809
Experience:  20+years, Nissan and Infiniti experience and currently now working for a Infiniti Dealer
Type Your Infiniti Question Here...
Jay is online now
A new question is answered every 9 seconds

I have a 2011 FX35 Infiniti. We took it to the dealer here

Customer Question

Hi - I have a 2011 FX35 Infiniti. We took it to the dealer here in Reno NV to the service dept to have an extra key fob programed. The did a check on the car & said we also needed a new battery so we had them replace that. After we got home we noticed the chime on the button on the outside of the door to lock & unlock was not working along with the door not unlocking on the inside driver side when car turned off. We took back to the dealer / service dept & they didn't have a clue. Took back again today, was there over an hour still don't know. Now want us to bring back for 2 full days, actually leave it there so they cant try & figure out. Today they said maybe we have a wiring problem. That I call bullshit on because the car was in perfect condition when we took it in. I would sure appreciate any help you can give. Thank you, Terri
Submitted: 1 year ago.
Category: Infiniti
Expert:  Jay replied 1 year ago.

Hi, My name is*****'m happy to help you. During our conversation, I may be presenting you with different things to try, and ask you some Questions to get a better understand of the issue so I can answer your question properly. So stick with me to the end, and I am sure we should be able to get this issue resolved for you!

When even I encounter a weird issue like this, the first thing I do is a Hard Reset. To do this you disconnect the negative battery cable for 15 mins. Lets give that a try and return back to me after you performed this and let me know what happened.

Customer: replied 1 year ago.
My car is at home & I'm at work. I'd like to know if you have ever heard of this before?
Expert:  Jay replied 1 year ago.

No, I have not. But I have fixed some weird things doing a hard reset. When are you going to be home?

Customer: replied 1 year ago.
I'm off at 530 then 20 mins to get home. Oh they also said they took the buzzer from my car & put in another car & it worked. Then they took a working buzzer from the other car & put in my car & it didn't work. So when we do this hard reset is that going to damage anything? And after that 15 mins we put it back on?
Expert:  Jay replied 1 year ago.

The hard reset won't damage a thing. I am online till 10 or 11 pm EST. Just reply back here when you get home..ok?

Customer: replied 1 year ago.
Ok. Thank you so much.
Expert:  Jay replied 1 year ago.

Your welcome.. Talk to you soon

Customer: replied 1 year ago.
Jay my husband is asking is it going to reset everything? And we'll you be on tomorrow? I just got home?
Customer: replied 1 year ago.
would I be charged again?
Expert:  Jay replied 1 year ago.

If you return back to this question, there will be no extra charges.

It will reset the auto up windows, which is easy to reprogram. You will need to adjust your clock 15 mins and other than that, maybe the memory seats.

Expert:  Jay replied 1 year ago.

I have a busy weekend, I will be online tomorrow morning for a brief period of time. But I will be unavailable after 12 pm.. I will be online again briefly Sunday morning again, then once again.. Gone for the day!..

Customer: replied 1 year ago.
Did I tell you this is an "intelligent key"? Has no key ignition button only.
Customer: replied 1 year ago.
We wouldn't be able to reset Windows.
Expert:  Jay replied 1 year ago.

They are all push button start as of 09 and up.. I am very much aware of the ignition system you have.

You can reset the windows.. It's as easy as raising them and lowering them.

To program the auto up feature all you need to do is lower the window all the way. Then lift and hold the window switch up. When the window gets to the top, continue to hold the window switch up for 5 seconds. That will program the auto up feature. So you would need to do this with each window.

Customer: replied 1 year ago.
Ok thanks. We will get back to you Sunday then when ever your available. Thank you Jay!
Expert:  Jay replied 1 year ago.

your welcome.. You can reply any time from now. This way if I am online at all ( i have a smart phone , so sometimes I check in ) I can reply to you if needed, or see how you made out..

Sound good?

Customer: replied 1 year ago.
Sounds good, thanks again.
Expert:  Jay replied 1 year ago.

your welcome

Related Infiniti Questions