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Related New Zealand Law Questions
I am the father of the bride for a wedding in NZ that can
I am the father of the bride for a wedding in NZ that can not go ahead. I have funded the wedding spend so far. we are looking to cancel the event as NZ COVID rules prevent us from traveling on the da… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
I booked a flight in 2019 throught auntbetty, was suppose to
good day, I booked a flight in 2019 throught auntbetty, was suppose to travel August 2019 and still can't fly due to covid and NZ laws, the flight is a quatas flight. Are there any way they can be for… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
I have a booking with AirNew Zealand from Nelson to Auckland
I have a booking with AirNew Zealand from Nelson to Auckland 19September return on 21 September. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
Can a travel company hold onto money paid for a European
Can a travel company hold onto money paid for a European cruise when cruise was cancelled due to covid pandemic? Company has offered a future time limit to use credit but that doesn't suit us & have a… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
I contracted via a travel agent to go on a cruise run by
I contracted via a travel agent to go on a cruise run by Heritage Expeditions, a New Zealand company. I made a deposit of $1100 dollars. Subsequently, Heritage canceled the trip I contracted for and r… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
In November/December 2019 paid $19,817.53 for a cruise with
In November/December 2019 paid $19,817.53 for a cruise with Viking Cruises. My Travel insurance was not with them. I later opted, as I understood it, to put the booking on hold till a future date. No … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
We booked a trip to Canada, via a travel agent & paying via
We booked a trip to Canada, via a travel agent & paying via bank transfer, not credit card. flying Air New Zealand & a Rocky Mountaineer train trip. We were to leave NZ 8th May 2020, retr … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
Johanna) and I am resided in New Zealand. I have paid and
Hi, My name is Haneka(Johanna) and I am resided in New Zealand. I have paid and booked a river cruise with a travel agent Two's a Crowd. The tour is cancelled and apparently my full deposit of $4500 i… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
We have paid in full $25,398.00 13 January 2020 for a trip
We have paid in full $25,398.00 13 January 2020 for a trip overseas starting 3 July 2020 that is now cancelled. Having trouble with House of Travel Motueka to explain why they are withholding $10,099.… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
Air NZ are giving out credits for cancelled flights due to
Air NZ are giving out credits for cancelled flights due to Covid19. As we paid CASH we would like it back in CASH. Where do we stand please. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
We had a European River Cruise booked with ScenicNZ
HI We had a European River Cruise booked with ScenicNZ departing 4th May 2020. We have been waiting for them to cancel so we can get our money back. I have just received an email to say they have give… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
I am making an enquiry about the refunding of an domestic
I am making an enquiry about the refunding of an domestic air fare . I was travelling to Israel via a group tour when the coronavirus emerged. We were booked on Cathay Pacific via Hong Kong, who in turn cancelled the booked flights. I had made an return online booking with Air NZ to fly from Wellington to Auckland, for myself and a friend.,after which we decided not to go.I rang the airline requesting a refund or a credit, explaining to them the situation and after much to-ing and fro-ing I was informed the request was declined. I asked if I could obtain a credit could I use it to to fly to OZ but it was stated that because I had brought a domestc flight this was not applicable to transfer to an international credit, but that I could use … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
How to best handle a claim for cruise refund from Norwegian
How to best handle a claim for cruise refund from Norwegian Cruise Line in Miami, as told to leave the ship by their doctors during cruise caused by medical accident, and they only offer US$2k against… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
I am having some issues with the travel agent who has booked
Hi , I am having some issues with the travel agent who has booked my families upcoming holiday next week ,we just bought the flight tickets from the agent and not the tour package as it was over our b… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
Am i entitled to a full refund refundable air tickets
hi.am i entitled to a full refund for non refundable air tickets please. i advised the travel agent after paying, but within 24 hours that we did not wish to proceed and requested a full no penalty re… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
WE ARE BOOKED ON A CRUISE LEAVES 11/1/15 GOT TOLD FRIDAY THERE
WE ARE BOOKED ON A CRUISE LEAVES 11/1/15 GOT TOLD FRIDAY THERE IN SYDNEY THAT THEY ARE OVER BOOKED AND WHAT TO DOWN GRADE OUR ROOM. WE BOOKED IN JANUARY THIS YEAR . THEY EXCEPTED OUR MONEY AND 4 WEEKS… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
How can I recover my cancelled airfares from my travel agent
How can I recover my cancelled airfares from my travel agent due to having to have health treatment at the proposed flight dates ,we booked well in advance so did not take out travel insurance that fa… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers
On 28th March 2012, my wife and I received a proposal from
On 28th March 2012, my wife and I received a proposal from our travel agent for a one week trip to Vanuatu, and it was acceptable. On 4th April 2012, we paid a deposit of $2,400, which mainly covered … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,680 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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