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My wife and I travelled Auckland/Amsterdam return with Air
My wife and I travelled Auckland/Amsterdam return with Air NZ and its Alliance Partner Singapore Airlines 11 Sept. to 02 Oct. I paid $14,168.40 for Premium Economy seats but our travel conditions on a… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I went on (NZ) Sale to buy slippers for my daughter, at the
Thank you, ***** ***** on (NZ) Sale to buy slippers for my daughter, at the check out I didn't press use voucher which I had for $71, instead I paid $96.99 for ugg boots, I contacted them and they said they would cancel the order and refund me as I said I had used to voucher to buy another pair, they said no problem we will refund the $96.99, they have not refunded me and it's been nearly 2 weeks, each time I contact them they come up with a new excuse as to why they haven't refunded me, now they are telling me they refunded me $10 on the 16th of June, which they haven't because I checked…when I said I would complain about them they said there isn't a call centre or email all enquirers go to them, so basically two guys at (NZ) Sale are stealing 96.99 off me and there is nothing I can do … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I was given a tracking number for a spa and a massage chair
I was given a tracking number for a spa and a massage chair from China that says it has been delivered to a NZ address in another city? … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I take a new mobile (2020) brought in October 2021 from an
I take a new mobile (2020) brought in October 2021 from an "NZ business" who buy oversea products that had a camera fault, after a month and a half of email exchanges I was advised to take the mobile … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I purchased music show tickets bought and paid for in
I purchased music show tickets bought and paid for in earlier in the year with 3 Brothers Entertainment for 2 shows for a total of 4 tickets 1 show is now canceled and in October they acknowledged the… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Queensland Government lock me & my wife from returning to
Queensland Government lock me & my wife from returning to Brisbane 19 Aug 2021, the day we travel to Auckland to fly Brisbane / Gladstone,how do we go about try to get home … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I signed a VOSA on the 11/06 The car was to be delivered
I signed a VOSA on the 11/06 The car was to be delivered from Auckland to wellington at the end of june 2021 … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I sold a vintage Moroccan rug for $1500 on Trade Me NZ which
Hi, I sold a vintage Moroccan rug for $1500 on Trade Me NZ which was shipped directly to the buyer from Morocco. She has decided she doesn't like the colour and wants a full refund. We paid $516 NZD f… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Can I back out of a vehicle sale as the seller, the
Hello , Can I back out of a vehicle sale as the seller , the purchaser has paid the deposit only and wants to reserve the final decision on an inspection report due tomorrow … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I hope to get some legal advice on how to get my refund with
Hello,my name is ***** ***** I hope to get some legal advice on how to get my refund with Air New Zealand. I have been writing to them since 04Mar20 but I did not get a reply from them until a further… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I purchased a new electric lawn mower on-line from Trade
I purchased a new electric lawn mower on-line from Trade Tested in Auckland on 17 November 2019. It is now in the repair shop in Queenstown for the 2nd time and has been there for over 5 months waitin… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I purchased something on an employee account for torpedo7.
I purchased something on an employee account for torpedo7. They told me the employee discount had an error online and so I need to pay more than double what I have already been charged. What are the l… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
What sort of letter/ email should I write to Air NZ
What sort of letter/ email should I write to Air NZ demanding a full financial & Airpoints refund for a business class airfare purchased for June 2020 which Air NZ cancelled … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I am making an enquiry about the refunding of an domestic
I am making an enquiry about the refunding of an domestic air fare . I was travelling to Israel via a group tour when the coronavirus emerged. We were booked on Cathay Pacific via Hong Kong, who in turn cancelled the booked flights. I had made an return online booking with Air NZ to fly from Wellington to Auckland, for myself and a friend.,after which we decided not to go.I rang the airline requesting a refund or a credit, explaining to them the situation and after much to-ing and fro-ing I was informed the request was declined. I asked if I could obtain a credit could I use it to to fly to OZ but it was stated that because I had brought a domestc flight this was not applicable to transfer to an international credit, but that I could use … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
We have purchased a steam mop from Noel leeming. The product
We have purchased a steam mop from Noel leeming. The product comes with a 2 year manufacturing warranty however the company is now saying they won't honour the manufacturing warranty … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Ordered a laptop online from a new zealand electronics site
ordered a laptop online from a new zealand electronics site from canada. item arrived defective. store wont pay for 400 return shipping. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
How to best handle a claim for cruise refund from Norwegian
How to best handle a claim for cruise refund from Norwegian Cruise Line in Miami, as told to leave the ship by their doctors during cruise caused by medical accident, and they only offer US$2k against… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I am trying to get a part payment returned from a company
Hi,I am trying to get a part payment returned from a company that offers Google Ads the agreed price was $1350+GST for 4 Months.I was called buy the company and agreed after about 50 phone calls but w… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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