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Sent a question in yesterday but no response. We have a $16K
Sent a question in yesterday but no response. We have a $16K credit due to a covid-cancelled trip - OApW3sDella Bosca from order 104035. Our original request for a refund was declined. The last commun… read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
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I booked a flight in 2019 throught auntbetty, was suppose to
good day, I booked a flight in 2019 throught auntbetty, was suppose to travel August 2019 and still can't fly due to covid and NZ laws, the flight is a quatas flight. Are there any way they can be for… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
On 26/9/21 I had a flight booked to return to Perth. My
On 26/9/21 I had a flight booked to return to Perth. My flight was cancelled, but I was not informed by Webjet re. this. For the last 3 weeks, I have been attempting to contact them regarding the issu… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
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Four adults were booked in at Barclay Suites Auckland on the
four adults were booked in at Barclay Suites Auckland on the 1st October 2021 to 3rd October 2021. We have had to cancel due to covid and Auckland being in lockdown level 3. In this case we had a non refundable room but was only if we didn't turn up and given over 24 hour notice not coming to stay at hotel because of covid they have kept $494.20 because we have cancelled due to covid not due to any other reason. We think this is a rip off and when you go onto there website it says we will accommodate you in any possible way. What do you think? … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
Queensland Government lock me & my wife from returning to
Queensland Government lock me & my wife from returning to Brisbane 19 Aug 2021, the day we travel to Auckland to fly Brisbane / Gladstone,how do we go about try to get home … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
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We are leaving NZ on a Tuesday (23/2/21) and can be Covid
We are leaving NZ on a Tuesday (23/2/21) and can be Covid tested in Kamo on the Saturday preceding. Getting the results of the test is problem 1. Problem 2 is the time between test and flight - 79 hou… read more
Chris The Lawyer
Chris The Lawyer
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I hope to get some legal advice on how to get my refund with
Hello,my name is ***** ***** I hope to get some legal advice on how to get my refund with Air New Zealand. I have been writing to them since 04Mar20 but I did not get a reply from them until a further… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
I'm trying to find my son, he was on flight SQ-SIA324 on the
he was on flight SQ-SIA324 on the 21 January flying from Auckland to the Netherlands … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
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NZ calling. We have a credit on Booking No: 62859511.
NZ calling. We have a credit on Booking No: 62859511. Allocated to Sally J Mason Skinner & Ian Skinner. Qatar Air. LInked to a UK return flight from Auckland NZ. What is the current status with Qatar Air please … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
Qatar airways booked my daughter on a flight which didnt
Qatar airways booked my daughter on a flight which didnt exist which resulted on her been abandoned in Perth instead if her final destination of NZ. We had to pay for a flight out of Perth and she end… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
My mum and her friend entered NZ on 15th March on a visitor
Hi, my mum and her friend entered NZ on 15th March on a visitor visa approved for 5 months. Their flight back and tickets purchased were for 9th August. However, due to Covid19, their airline cancelle… read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
23,205 satisfied customers
Confirm for me the exact time frame start and finish of the
Please confirm for me the exact time frame start and finish of the Level 4 Lockdown … read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
23,205 satisfied customers
When is the office in Auckland open, we have a confirmed
when is the office in Auckland open, we have a confirmed flight SQ 286 on march 29th and from SIN to AMS on march 29th arrival AMS march 30th … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
I am making an enquiry about the refunding of an domestic
I am making an enquiry about the refunding of an domestic air fare . I was travelling to Israel via a group tour when the coronavirus emerged. We were booked on Cathay Pacific via Hong Kong, who in turn cancelled the booked flights. I had made an return online booking with Air NZ to fly from Wellington to Auckland, for myself and a friend.,after which we decided not to go.I rang the airline requesting a refund or a credit, explaining to them the situation and after much to-ing and fro-ing I was informed the request was declined. I asked if I could obtain a credit could I use it to to fly to OZ but it was stated that because I had brought a domestc flight this was not applicable to transfer to an international credit, but that I could use … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
I have booked a return flight from Auckland to the UK but i
Hi,,i have booked a return flight from Auckland to the UK but i put in the return date as 1st Sept and it should be 1st August,,i have contacted Kiwi,com with whom i booked and they said i would need … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
I'm a resident of Alaska and purchased tickets for my
Good Afternoon,I'm a resident of Alaska and purchased tickets for my husband and myself from Honolulu/Hawaii to Auckland on www.airnewzealand.com. Air New Zealand recently informed me that they cancel… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
My grandniece has a minor conviction for assault on another
Hi there my grandniece has a minor conviction for assault on another person a male. Is that going to stop her from returning to Australia where her father and her grandmother are. Her father would lik… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers
Hi, What would be the minimum age acceptable for child to
Hi, What would be the minimum age acceptable for child to fly unaccompanied from Zew Zealand to the UK and then on a later returned flight - UK to New Zealand? Please Kate… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
23,205 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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