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Helo. I purchased a ticket to go Colombia from flightcentre
I purchased a ticket to go Colombia from flightcentre and in the interim I had a heart attack as my destination was Bogota at extremely high altitude was advised was really bad to go but as it was a fixed ticket thought was lost when flightcentre had canceled tickets and had to reschedule I advised them I now didn't need and would just like the refund they have agreed but tell me it will take 3 months I have asked why is it so long but have not been given proper answer apart that's what airlines do I am wondering if this is correct … read more
Chris The Lawyer
Chris The Lawyer
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I am trying to get a refund for airlines tickets booked to
Good Morning, I am trying to get a refund for Virgin airlines tickets booked to Australia prior to the first covid lockdown in 2020. The travel agent we went through has been extremely unhelpful. I co… read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
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My husband and I just brought a remote control car for our
Hi my husband and I just brought a remote control car for our son for his birthday and xmas. He drove on the grass not even 5 minutes and the plastic rods underneath broke as well as it was making a f… read more
Chris The Lawyer
Chris The Lawyer
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31,847 satisfied customers
I have a booking with AirNew Zealand from Nelson to Auckland
I have a booking with AirNew Zealand from Nelson to Auckland 19September return on 21 September. … read more
Chris The Lawyer
Chris The Lawyer
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31,847 satisfied customers
How can i get a transit visa through new zealand fast? I
How can i get a transit visa through new zealand fast? I will be travelling tomorrow due to compassionate family reasons to fiji … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
I hope to get some legal advice on how to get my refund with
Hello,my name is ***** ***** I hope to get some legal advice on how to get my refund with Air New Zealand. I have been writing to them since 04Mar20 but I did not get a reply from them until a further… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
Qatar airways booked my daughter on a flight which didnt
Qatar airways booked my daughter on a flight which didnt exist which resulted on her been abandoned in Perth instead if her final destination of NZ. We had to pay for a flight out of Perth and she end… read more
Chris The Lawyer
Chris The Lawyer
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Travel. Online. Travel agent. The quick version is: I think
The quick version is: I think either the agency or the airline is fudging the details to avoid giving me a refund or talking about ways to make a credit agreement more usable. In July, my daughter's flight out of Mexico to the UK was cancelled and I know the airline policy at the time should have enabled me to use credit to re-route - there was one flight being sold by that airline at the time that would have worked (not to mention other affiliated flights). At the time, the airline told me that they agreed I could re-route and that they had forwarded authorisation but the agency told me on the phone that they had received nothing and could not buy a new ticket without it. I am being told now by the agency that the airline said there were no alternative flights and this is why a new ticket could not be issued against that credit. However, I have looked up flights for July when this happened and what I see confirms what I was seeing online at the time - that there was one night flight each day from Mexico to Paris with that airline. This route is the same that I then used to get her home with a new ticket that I bought with borrowed funds. I feel like there was a breakdown in communication and in systems at a difficult time and would be open to a non-refund solution of extending the credit deadline or transferring it to another family member. Should I drop it or is there a way forward? I guess the biggest problem is that it is all overseas companies (I am in Nz). The ticket agent is in the US and the Airline is Aeromexico. I would appreciate any advice you can offer.… read more
Attorney-Kayla
Attorney-Kayla
Attorney at Law
Juris Doctorate & LL.M.
84 satisfied customers
I bought air tickets in January. Ticket provider JetAbroad.
I bought air tickets in January. Ticket provider JetAbroad. My flight was cancelled (not because of Covid-19). The company didnt refund my money Can I sue them? … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
Is it possible to sue a company? I bought 4 tickets from
Is it possible to sue a company? I bought 4 tickets from JetAbroad (ticket provider). The company is ThaiAirways. My flight has been cancelled (not due to COVID-19). I have an e-mail from ThaiAirways.… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
My mum and her friend entered NZ on 15th March on a visitor
Hi, my mum and her friend entered NZ on 15th March on a visitor visa approved for 5 months. Their flight back and tickets purchased were for 9th August. However, due to Covid19, their airline cancelle… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
My wife and i own and house on 5 acres 11 k from the centre
Hi my wife and i own and house on 5 acres 11 k from the centre of Christchurch , and also own a house on the gold coast at Sanctuary Cove, and we both hold Australia Passports we built our house in Ch… read more
Chris The Lawyer
Chris The Lawyer
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31,847 satisfied customers
I am currently going through a bit of confusion with this
Hey pearl I am currently going through a bit of confusion with this while covid-19 stuff me and my partner were supposed to get married in Rarotonga this June through bonvoyage Auckland I have contact… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
I had a flight from Wellington to Brisbane with aus which
I had a flight from Wellington to Brisbane with virgin aus which they have cancelled have given me a ticket valued to October 2021 but will not refund my money … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
I booked a flight to The Philippines late 2019, but the
Hi, I booked a flight to The Philippines late 2019, but the coronavirus has closed the boarders to my destination. I have contacted the booking agency, but would like to know what they should do for m… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
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I booked a flight to Thailand in January wanted to pay by
I booked a flight to Thailand in January wanted to pay by credit card to have insurance they mucked me around so much I paid by cheque in Febuary I was diagnosed with Grade 4 Lung Cancer and advised n… read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
31,847 satisfied customers
HI. I am having an ongoing dispute with Jetstar because of
HI. I am having an ongoing dispute with Jetstar because of changes they made to scheduled flights. In Oct 2012, I booked return flights between Auckland andChristchurch for the weekend of May 17th and… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers
I booked flights using Orbitz. I gave all of my credit card
I booked flights using Orbitz. I gave all of my credit card details but never received any confirmation or e-tickets over three days, so I re-booked using Zuji Australia, which was cheaper by that tim… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,847 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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