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There is a better option for improving contact between them, which is to use FDR family mediation. This is a service which means you don't have to go to court and you don't need lawyers. The family mediators are specially trained to help couples (even those at a distance) to reach parenting agreements which work out. There is a fee for using the service but if they are not able to pay, the fee can be for waived. There are many providers for FDR mediation and the best place to start is Fairway Resolution and I will give you the contact details. He can call them and discuss the mediation and preparation for mediation so that he understands what is needed. The mediator will get in touch with her to have a similar conversation
Family Dispute Resolution - 0800 77 44 20
If she is not complying with the agreement reached at mediation, then he is able to either have a further mediation or make an application to the family court. If he is not working he will qualify for legal aid. He will need to set out what he wants by way of contact looking forward or enforcement of the mediated agreement, if that is what happened. Normally there is a formal agreement reached after mediation – do you know if that took place?