New Zealand Law
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I am just reading this now
You would have signed a contract with the provider, and so as with any contract, if the contract is breached, you can claim damages. The breaches of contract would be the failure of service and the misrepresentations which they may have made about quality and the type of service. You can even make a calculation of the costs to you, and bring a claim in the Disputes Tribunal but there are also special services where you can complain about telecommunication providers. That is a free service, and will investigate what has happened impartially and recommend remedies. Here is the link to the provider, and I suggest you have a look at what they do, and asked me if you have any queries
Thats great, i hope this gets resolved
You would need to claim to the Disputes Tribunal claiming breaches of contract. They are also online at this link.