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Chris The Lawyer
Chris The Lawyer, Lawyer
Category: New Zealand Law
Satisfied Customers: 23055
Experience:  38 years qualified as a lawyer; LLB, MMgt and FAMINZ.
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This is a consumer question please. I bought a 2nd hand

Customer Question

Hi there, this is a consumer question please.
I bought a 2nd hand stove from a local supplier around 6 weeks ago. I have previously bought a few things there which have been good.
However - this stove is totally defective.
You cannot control the heat on the plates - even "low" setting results in burnt crispy eggs;
The entire stove top heats up when you cook - so that if you touch it or lean on it, it burns you;
The one plate only works occasionally;
The retouched paint on top is badly done, so it "absorbs" and stains.
They have come out to look at the faulty plate twice - but of course it worked when the guy came over !
The 2nd guy admitted it was a lemon of a stove and said he'd come back to put "new thermostats" in on the plates. I've left them a msg but they haven't called back.
1. As the stove is defective - am I entitled to a full refund?
2. Or am I only entitled to a credit at the store?
Just want to know before contacting them again.
Thank you so much,
best wishes
Submitted: 1 year ago.
Category: New Zealand Law
Expert:  Chris The Lawyer replied 1 year ago.

If you buy something which is not fit for purpose, then you are entitled to either a replacement or a refund, at your option. The standard for second hand goods is not as high as for new goods, as you would expect, but where you have these issues as you have described, then you are entitled to reject this stove and ask for a refund under the Consumer Guarantees Act.

Customer: replied 1 year ago.
Thank you very much - that sounds right.
I appreciate your help.kind regards
Expert:  Chris The Lawyer replied 1 year ago.
Glad to help