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I have a booking with AirNew Zealand from Nelson to Auckland
I have a booking with AirNew Zealand from Nelson to Auckland 19September return on 21 September. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
I contracted via a travel agent to go on a cruise run by
I contracted via a travel agent to go on a cruise run by Heritage Expeditions, a New Zealand company. I made a deposit of $1100 dollars. Subsequently, Heritage canceled the trip I contracted for and r… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
I booked for a traveling ticket to travel to Nigeria around
Good afternoon, i booked for a traveling ticket to travel to Nigeria around January, travel date was July and due to coronavirus I couldn't go , and since March have been making effort to get my money… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
Travel. Online. Travel agent. The quick version is: I think
The quick version is: I think either the agency or the airline is fudging the details to avoid giving me a refund or talking about ways to make a credit agreement more usable. In July, my daughter's flight out of Mexico to the UK was cancelled and I know the airline policy at the time should have enabled me to use credit to re-route - there was one flight being sold by that airline at the time that would have worked (not to mention other affiliated flights). At the time, the airline told me that they agreed I could re-route and that they had forwarded authorisation but the agency told me on the phone that they had received nothing and could not buy a new ticket without it. I am being told now by the agency that the airline said there were no alternative flights and this is why a new ticket could not be issued against that credit. However, I have looked up flights for July when this happened and what I see confirms what I was seeing online at the time - that there was one night flight each day from Mexico to Paris with that airline. This route is the same that I then used to get her home with a new ticket that I bought with borrowed funds. I feel like there was a breakdown in communication and in systems at a difficult time and would be open to a non-refund solution of extending the credit deadline or transferring it to another family member. Should I drop it or is there a way forward? I guess the biggest problem is that it is all overseas companies (I am in Nz). The ticket agent is in the US and the Airline is Aeromexico. I would appreciate any advice you can offer.… read more
Attorney-Kayla
Attorney-Kayla
Attorney at Law
Juris Doctorate & LL.M.
84 satisfied customers
Johanna) and I am resided in New Zealand. I have paid and
Hi, My name is Haneka(Johanna) and I am resided in New Zealand. I have paid and booked a river cruise with a travel agent Two's a Crowd. The tour is cancelled and apparently my full deposit of $4500 i… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
My mum and her friend entered NZ on 15th March on a visitor
Hi, my mum and her friend entered NZ on 15th March on a visitor visa approved for 5 months. Their flight back and tickets purchased were for 9th August. However, due to Covid19, their airline cancelle… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
Air NZ are giving out credits for cancelled flights due to
Air NZ are giving out credits for cancelled flights due to Covid19. As we paid CASH we would like it back in CASH. Where do we stand please. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
We've been threatened to be taken to small claims. By a
we've been threatened to be taken to small claims. By a client who is refusing to uphold there side of our terms and conditions. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
In February I had flights cancelled due to the spike of
In February I had flights cancelled due to the spike of covid 19 in S.Korea, which was one of our multiple destination. I was offered to choose alternative destinations or to get a full refund for the… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
I am making an enquiry about the refunding of an domestic
I am making an enquiry about the refunding of an domestic air fare . I was travelling to Israel via a group tour when the coronavirus emerged. We were booked on Cathay Pacific via Hong Kong, who in turn cancelled the booked flights. I had made an return online booking with Air NZ to fly from Wellington to Auckland, for myself and a friend.,after which we decided not to go.I rang the airline requesting a refund or a credit, explaining to them the situation and after much to-ing and fro-ing I was informed the request was declined. I asked if I could obtain a credit could I use it to to fly to OZ but it was stated that because I had brought a domestc flight this was not applicable to transfer to an international credit, but that I could use … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
July last year paid for life time trip, leave 13th March
July last year paid for life time trip, leave 13th March ,return 16th April the last part of the trip is Shanghai which we are trying to get out of ,we have topay … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
We have made a booking for a webjet 14 day classic tour of
we have made a booking for a webjet 14 day classic tour of China, all is good accept we have found that the tour ends at Chongqing Airport and our tickets are for flight from Chengdu Airport. We need … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
I booked to go to the Villa concert in Auckland this year.
Hi, I booked to go to the Villa Maria concert in Auckland this year. The concert has been cancelled because of the performers health. The concert tickets are been refunded as has my hotel booking. Des… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
My husband is an American and I am a Chinese. We were in a
Hi My husband is an American and I am a Chinese. We were in a Chinese tour group. The tour guide was giving misleading information and had a fight with us. We left the group demanded a refund. The tou… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
I booked a flight to Thailand in January wanted to pay by
I booked a flight to Thailand in January wanted to pay by credit card to have insurance they mucked me around so much I paid by cheque in Febuary I was diagnosed with Grade 4 Lung Cancer and advised n… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
We booked a hotel room on line and paid with credit card on
We booked a hotel room on line and paid with credit card on 12 May - apparently now the booking agent has gone into liquidation (21 May) and the hotel is asking for our credit card details to pay agai… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
We had my honeymoon booked to travel to fiji 8/13 April. I
We had my honeymoon booked to travel to fiji 8/13 April. I completely forgot about travel Insurance. The Airline has allowed me to use the airfare within 12months of issuing the ticket. The accommodat… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers
hi, my friends and i rented a batch over new years in Gisborne
hi, my friends and i rented a batch over new years in Gisborne for seven days and were kicked out after two days, the owner and property manger who kicked us out upon inspection kicked us out due too … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,400 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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