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Chris The Lawyer
Chris The Lawyer, Lawyer
Category: New Zealand Law
Satisfied Customers: 22814
Experience:  38 years qualified as a lawyer; LLB, MMgt and FAMINZ.
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CGA Question: We purchased a new refrigerator in November

Customer Question

CGA Question:
We purchased a new refrigerator in November 2012 and, unfortunately, it has stopped working. We did not purchase an extended warranty.
Have we a remedy under the CGA? If so who do we approach - the retailer or manufacturer?
Regards,
James March.
Submitted: 1 year ago.
Category: New Zealand Law
Expert:  Chris The Lawyer replied 1 year ago.

You will stil have a warranty under the Consumer Guarantees Act, and should first ask the seller, and then if they are no longer trading, you can then approach the manufacturer. The act provides that both can be asked to repair or replace. Fridges should generally last about 10 years so this may help, as three years is too short a lifespan

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