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Chris The Lawyer
Chris The Lawyer, Lawyer
Category: New Zealand Law
Satisfied Customers: 22816
Experience:  38 years qualified as a lawyer; LLB, MMgt and FAMINZ.
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There are a number of industries in which customer black lists

Customer Question

There are a number of industries in which customer black lists are shared to warn others about undesirable customers, bad payers, etc. Assuming all reasonable steps are taken to keep such a list within the group that uses it, is this practice legal? Would a customer on the list have grounds to sue?
Submitted: 2 years ago.
Category: New Zealand Law
Customer: replied 2 years ago.
Steps to keep the information within the group include a password ***** website and member terms and conditions prohibiting sharing of information with anyone outside the group
Expert:  Chris The Lawyer replied 2 years ago.
This is legitimate but privacy principles also mean that if the information is collected about someone, they are entitled to get a copy. If the information is wrong and has caused a problem, then the person could require correction and seek damages. The recent case about the soldier and the debt collection company who wrongly rated him badly, are a good example of the problems which can arise. Even if the information is protected as you describe, it must be correct and have the right to be corrected.

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