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My wife and I travelled Auckland/Amsterdam return with Air
My wife and I travelled Auckland/Amsterdam return with Air NZ and its Alliance Partner Singapore Airlines 11 Sept. to 02 Oct. I paid $14,168.40 for Premium Economy seats but our travel conditions on a… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I have paid Lost and Found asking them to locate my one 23
Hello My name is***** have paid Lost and Found asking them to locate my one 23 kg bag at Heathrow lost 06/07/2022 I am unable to get a response to my requi … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I have a question. I'm in Rome got refused transit in
I'm in Rome got refused transit in Australia and now i have to trasit USA Or New Zealand I'm wanting to get to my husband in tahiti … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I am trying to get a refund for airlines tickets booked to
Good Morning, I am trying to get a refund for Virgin airlines tickets booked to Australia prior to the first covid lockdown in 2020. The travel agent we went through has been extremely unhelpful. I co… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Lock down in New Zealand and how can me and my wife get back
Lock down in New Zealand and how can me and my wife get back to Gladstone Queensland … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I have a booking with AirNew Zealand from Nelson to Auckland
I have a booking with AirNew Zealand from Nelson to Auckland 19September return on 21 September. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Queensland Government lock me & my wife from returning to
Queensland Government lock me & my wife from returning to Brisbane 19 Aug 2021, the day we travel to Auckland to fly Brisbane / Gladstone,how do we go about try to get home … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
We are leaving NZ on a Tuesday (23/2/21) and can be Covid
We are leaving NZ on a Tuesday (23/2/21) and can be Covid tested in Kamo on the Saturday preceding. Getting the results of the test is problem 1. Problem 2 is the time between test and flight - 79 hou… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I hope to get some legal advice on how to get my refund with
Hello,my name is ***** ***** I hope to get some legal advice on how to get my refund with Air New Zealand. I have been writing to them since 04Mar20 but I did not get a reply from them until a further… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
My parents Isaac Adelowo (Dad) and Abigail Adelowo (Mum)
Hello My name is***** my parents Isaac Adelowo (Dad) and Abigail Adelowo (Mum) came to New Zealand last year on a Parent/Grandparents Visitors Visa. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
Travel. Online. Travel agent. The quick version is: I think
The quick version is: I think either the agency or the airline is fudging the details to avoid giving me a refund or talking about ways to make a credit agreement more usable. In July, my daughter's flight out of Mexico to the UK was cancelled and I know the airline policy at the time should have enabled me to use credit to re-route - there was one flight being sold by that airline at the time that would have worked (not to mention other affiliated flights). At the time, the airline told me that they agreed I could re-route and that they had forwarded authorisation but the agency told me on the phone that they had received nothing and could not buy a new ticket without it. I am being told now by the agency that the airline said there were no alternative flights and this is why a new ticket could not be issued against that credit. However, I have looked up flights for July when this happened and what I see confirms what I was seeing online at the time - that there was one night flight each day from Mexico to Paris with that airline. This route is the same that I then used to get her home with a new ticket that I bought with borrowed funds. I feel like there was a breakdown in communication and in systems at a difficult time and would be open to a non-refund solution of extending the credit deadline or transferring it to another family member. Should I drop it or is there a way forward? I guess the biggest problem is that it is all overseas companies (I am in Nz). The ticket agent is in the US and the Airline is Aeromexico. I would appreciate any advice you can offer.… read more
Attorney-Kayla
Attorney-Kayla
Attorney at Law
Juris Doctorate & LL.M.
84 satisfied customers
I am currently going through a bit of confusion with this
Hey pearl I am currently going through a bit of confusion with this while covid-19 stuff me and my partner were supposed to get married in Rarotonga this June through bonvoyage Auckland I have contact… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
In February I had flights cancelled due to the spike of
In February I had flights cancelled due to the spike of covid 19 in S.Korea, which was one of our multiple destination. I was offered to choose alternative destinations or to get a full refund for the… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I am making an enquiry about the refunding of an domestic
I am making an enquiry about the refunding of an domestic air fare . I was travelling to Israel via a group tour when the coronavirus emerged. We were booked on Cathay Pacific via Hong Kong, who in turn cancelled the booked flights. I had made an return online booking with Air NZ to fly from Wellington to Auckland, for myself and a friend.,after which we decided not to go.I rang the airline requesting a refund or a credit, explaining to them the situation and after much to-ing and fro-ing I was informed the request was declined. I asked if I could obtain a credit could I use it to to fly to OZ but it was stated that because I had brought a domestc flight this was not applicable to transfer to an international credit, but that I could use … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I need assistance please. I am sitting now in wellington,
I am sitting now in wellington , but my problem with a company is in Auckland Greenlane/Airport side … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I'm not sure really who to help for help. So sorry if I'm in
Hi. I'm not sure really who to help for help. So sorry if I'm in the wrong place. My son went on a united airlines flight to San Francisco on Thursday with a connecting flight to Newark and then finally onto Quebec in Canada. He didn't realize he needed a visa for USA as it was just connecting flights before arriving in Canada. He has a visa for Canada only. United airlines did not pick this up at check in at auckland Airport and he boarded the plane and arrived in San Francisco. There they said he had to gave a visa and the airline should not have let him on the plane. He was detained fro 27 hours with no phone or buggage and was not able to contact any of us who were wortied sick where was. He has got deported on his visa and never allowed back to USA. All this for a naive and stupid mistake that he made. United airlines should never have let him on the plane at auckland airport. Now he will always have this on his passport and may have trouble entering other countries. Is there anyway can be revoked and an official explanation be given from united airlines for their part of letting him board so this won't affect him for life. He was going to Canada for the first time to visit his girlfriend in Quebec Canada. Thanks for any advice you can give me. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I booked a flight to Thailand in January wanted to pay by
I booked a flight to Thailand in January wanted to pay by credit card to have insurance they mucked me around so much I paid by cheque in Febuary I was diagnosed with Grade 4 Lung Cancer and advised n… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers
I booked a flight from Auckland/Singapore with stopovers in
I booked a flight from Auckland/Singapore with stopovers in Australia. I was told in order to secure the seats I should pay up asap. I did pay up the for the full fares $1,875 2 months in advance with… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,837 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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