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Received an iPhone with an internal issue. Phone also came
Received an iPhone with an internal issue. Phone also came with a broken camera and scuffed sides. Company refuses to fix the phone as it broke warranty … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
My daughter had a. My Daughter had her hot water cylinder
My Daughter had her hot water cylinder replaced in May this year. It leaked a little water straight away the plumber came back and assured her it was fine. A bigger leak appeared this so she called the plumber who arranged for it to be looked at. The person who came informed her they would take bit out and test it but if there was nothing wrong she would have to pay for the testing and reinstatement . It is a Rhem cylinder. Could you please help me to understand where she stand. She lives in Parnell Auckland … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
I need to know if double glazed windows installed in a new
I need to know if double glazed windows installed in a new build 11 yrs ago are not to standard. We bought the home 3 yrs ago and thought the wayerarls were on the outside but sadly they are on the in… read more
Chris The Lawyer
Chris The Lawyer
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Master's Degree
31,524 satisfied customers
Bought a car from a dealer, and there are mechanical issues
Heya - bought a car from a dealer, and there are mechanical issues with the car. The dealership wants to make use of the warranty that i purchased with the car to rectify the problem. Is that allowed?… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
I have a laptop computer, less than a year old that I use
I have a laptop computer, less than a year old that I use every day for work. It is at the repair centre for the second time. First time was 2 1/2 weeks where they performed "recovery system only". Th… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
Ordered a laptop online from a new zealand electronics site
ordered a laptop online from a new zealand electronics site from canada. item arrived defective. store wont pay for 400 return shipping. … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
My hot water cylinder failed & began leaking, I found it
My hot water cylinder failed & began leaking, I found it early & no other damage - it was under warranty & Rheem said it was covered as after inspection it was deemed a material failure. Now the cost … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
We have roof that was installed in 2005 using material that
We have roof that was installed in 2005 using material that has since been proven to not be suitable for the southern hemisphere . (Onduline) Since it is meant to have 15 years warrant on it we have t… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
After looking we settled on style of tap we liked kitchen
After looking we settled on style of tap we liked for our kitchen upgrade. It was the only one of its kind left being a show room tap we were advised there was no guarantee We accepted that and paid a… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
Hi. I am a flower grower. I have put a new plastics on plastic
Hi. I am a flower grower. I have put a new plastics on plastic houses in 2011 thru the installer. The plastic I've got torn and ripped off about a year later since it's installed. That's because of a … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
I purchased a Nokia Lumia 710 on 22/9/2012. The brief I gave
I purchased a Nokia Lumia 710 on 22/9/2012. The brief I gave the sales persons was I wanted a phone I could text, make call with and that would take good pictures. I explained that I wasn't that techn… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
Hi, I would like to ask I sold a car parts ( bumper ) on
Hi, I would like to ask I sold a car parts ( bumper ) on trade me date 24 April 2013, in the listing I have clearly said this [SALES COME WITH GST INVOICE/RECEIPT AND 30 DAYS ( RTB ) PART REPLACEMENT … read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
We had a door spring replaced on our Fisher & Paykel dishwasher
We had a door spring replaced on our Fisher & Paykel dishwasher on 26 October 2010 & it failed 2 JUNE 2012. I have contacted Fisher & Paykel as did the Service man & they stated the parts would be fre… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
had balcony decking replaced 2010 earthquake some damage bubbling
had balcony decking replaced 2010 earthquake some damage bubbling of membrane where plywood joins EQC won't cover eveven though there is some earthquake damage. company who manufacture membrane have s… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
I have an expensive camera which has failed after three and
I have an expensive camera which has failed after three and a half years. It needs a new motherboard which will cost me $933. The camera is a Sony A900 which cost me over $8000. I dont have the warran… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
Hi there, Hoping you can help me out. We bought a dining
Hi there, Hoping you can help me out. We bought a dining suite on 10th April which was delivered that day. My husband has just opened the box (today) to discover a crack at the end of the table. I ran… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
Hi there Can anyone tell me what would be counted as a substantial
Hi there Can anyone tell me what would be counted as a "substantial fault" under the Consumer Guarantees Act, entitling a customer to elect to reject an item as substantially faulty and receive a refu… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers
the warranty on an electric gate, i.e. motherboard and motor,
the warranty on an electric gate, i.e. motherboard and motor, is for 2 years. The eltric components and the gate were bought in August 2007. I am told the motherboard and motor should last much longer… read more
Chris The Lawyer
Chris The Lawyer
Lawyer
Master's Degree
31,524 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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