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Which of the following is considered an organizational blueprint?

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1. Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
A. WBS (Work Breakdown Structure)
B. ERP (Enterprise Resource Planning)
C. MPS (Master Production Schedule)
D. MRP (Material Requirements Plan)

2. The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
A. Introduce controls within the process.
B. Utilize SQC (statistical quality control).
C. Slow down production rates until the process is in control.
D. Redesign the process in order to mitigate the bottlenecks.

3. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue? 
A. Cycle time
B. Build time
C. Run time
D. Flow time

4. A project can be segmented into which of the following? 
A. Sub-jobs
B. Success markers
C. Work packages
D. Events

5. ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?
A. 2nd Party – where a customer audits its supplier
B. 3rd Party – where a qualified national or international standards/certifying agency serves as an auditor
C. Certification is sought by any firm assuming they pay annual dues.
D. 1st Party – where a firm audits itself against ISO standards

6 .Which of the following is an element that addresses elimination of waste under lean production?
A. Production ahead of demand
B. Kanban production control system
C. Group plant loading technology
D. Minimized run times

7. According to the theory of constraints, which of the following financial measurements can be used to measure the firm's ability to make money?
A. Sales
B. Operating expenses
C. Return on investment
D. Dividends

8. Which of the following is ISO 14000 primarily concerned with?
A. Continuous improvement management
B. Quality management
C. Time management
D. Environmental management

9. During the implementation of a project, which of the following should be the primary focus of a consulting firm?
A. People management skills
B. Application of the learning curve theory
C. Tools and materials availability
D. The correct project software

10. In a Gantt chart the vertical axis represents which of the following?
A. Cost
B. Tasks
C. Time
D. Revenue

11. In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand?
A. Cyclical elements
B. Past elements
C. Future elements
D. Level elements

12. Which of the following is a characteristic that can be used to guide the design of service systems?
A. Services are all similar.
B. Services businesses are inherently entrepreneurial.
C. Services cannot be inventoried.
D. Quality work means quality service.

13. According to the theory of constraints, which of the following can be a capacity-constrained resource (CCR)?
A. Product design
B. A customer
C. An employee
D. Inoperable equipment

14. A project manager must consider several components when overseeing the planning process of aggregate operations; specifically, whether such components are factors that are internal or external to the organization. Which of the following factors would be classified as an internal component for an organization?
A. Inventory levels and economic conditions
B. Competitor behavior and current workforce
C. Market demand and subcontractor capacity
D. Current physical capacity and current workforce

15. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology? 
A. If you lose an hour at a bottleneck it is better than making scrap.
B. Do not allow bottlenecks to govern the flow of the line.
C. An hour saved at a bottleneck operation does not increase the process flow.
D. Utilization and activation of a resource are not the same.

16. Deming’s PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma principle?
A. Continuous improvement
B. Standard deviation
C. Project management
D. Control charting

17. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
A. Staging
B. Buffering
C. Starving
D. Blocking 

Customer: replied 4 years ago.

17. Which production process term best describes the situation when activities in a stage of production must stop because there is no work?

  1. Staging
  2. Buffering
  3. Starving
  4. Blocking

18. Which is the one correct value stream principle?

  1. Concentrate on speeding up value-adding operations rather than removing waste.
  2. Look for efficiencies in the factory, office, physical, procedural, and technical operations.
  3. Eliminate waste that stops, slows down, or diverts the value stream.
  4. Keep the value stream moving at minimum velocity.

19. Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

  1. Pedigree charts
  2. Tree charts
  3. Pareto charts
  4. Gantt charts

20. Which of the following is considered a major process flow structure?

  1. Lean Manufacturing
  2. Project
  3. Lead Time
  4. Fabrication

21. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following:

  1. Reducing product quality during the assembly process
  2. Reducing equipment in the production process
  3. Simplification of the product by reducing the number of separate parts
  4. Designing products so they can be manufactured by a virtual factory

22. Considering Hau Lee’s uncertainty framework for classifying supply chains, which of the following is given to a supply chain which has an evolving supply process based on functional products?

  1. Forward looking
  2. Efficient
  3. Agile
  4. Risk hedging

23. What is the starting point in developing a capacity plan for a health care operation?

  1. Estimating design capacity
  2. Determining the effective capacity over time
  3. Discovery of the bottleneck operation
  4. Forecasting patient demand for a reasonable length of time

24. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?

  1. Trust
  2. Time
  3. Task
  4. Teamwork

25. Which of the following is usually included as an inventory holding cost?

  1. Order placing
  2. Typing up an order
  3. Breakage
  4. Quantity discounts

26. Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

  1. Work sampling
  2. Decision trees
  3. Gap analysis
  4. Statistical tools

27. The ability to rapidly and inexpensively switch production from one product to another enables which of the following:

  1. Economies of size
  2. Economies of scope
  3. Economies of scale
  4. Economies of shape

28. Which of the following is one of the principles of reengineering?

  1. Have those who use the output of a process perform the process.
  2. Do not select suppliers on the basis of price alone.
  3. Leverage high cost employees with lower cost employees.
  4. Quality at the source

29. Which of the following is a major factor that distinguishes service design and development from manufacturing design and development?

  1. Manufacturing is far more capital intensive than services.
  2. The service package is the major output of the development process.
  3. The service package has the same legal protection available to manufactured goods.
  4. The service process and service product can be developed independently.

30. Which of the following is the net requirement using an MRP program if the gross requirement is 10,000 and the inventory on hand is 4,000?

  1. 14,000
  2. 10,000
  3. 4,000
  4. 6,000
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