Motorcycle Questions? Ask a Mechanic.
The bar code from the dealer is different from the PIN code required to disarm the security system (unless they confirmed that they set that code to match).
Do you have your wireless security fob? It is supposed to be near the system and the system disarmed when disconnecting the bike battery for any reason. The security system has its own internal battery which allows it to work even when the bike's battery is disconnected.
If you have the fob in close proximity and the alarm doesn't recognize it then it may have a weak or bad battery in the fob. I'd suggest using the other fob or replacing the fob battery and placing it on the seat while turning on the bike's ignition.
I hope this helps. Please let me know if I can be of further assistance. Also, please let me know if I can be of further assistance. Thanks, P.J.