Mitsubishi

Mitsubishi repair problems? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have question about shock replacement my new adventure...

Hi Doug, I have question...
Hi Doug, I have question about shock replacement my new adventure...There is two bolts dealer said is too rusty an d needs to be cut
Ill send you picture let me know if it is common and makes 450$ sense for remooval
Show More
Show Less
Ask Your Own Mitsubishi Question
Answered in 28 minutes by:
3/7/2018
Doug
Doug, ASE Certified Technician
Category: Mitsubishi
Satisfied Customers: 8,659
Experience: Mitsubishi employed and Factory trained ASE certified technician
Verified

Hi Ras!

Yes, those are the sway bar end links and they are SUPER common to rust at the ends so that the nuts won't come off. In addition to seizing, you usually can not use an impact either as it will spin the joint on the back side (that's why there is an allen hole in the stud, to hold it and remove by hand).

So needing to replace those.... totally typical and not a surprise. Now the $450? That's another subject altogether....The links (which are what have the studs fixed on either end) are about $75 each, and the nuts are $2 each (x4). So just in parts alone you are at $160 roughly.
I personally would not even charge any additional labor to cut them off if you were buying struts. To charge $300 is ridiculous.
Specifically, since you are replacing the struts, the top bolts/nuts don't even need to come out since you aren't reusing either the links or the struts. No sense in wasting time cutting those off.
The lower nuts where they attach to the sway bar will take roughly 1-2 minutes each to cut off. They have two methods of attack... either take a 3" cutting disc and cut laterally across the stud (either behind the sway bar where the bulk of the link is, or behind the nut as close as they can get without hitting the sway bar too much), or if they for some reason don't want to do that, they can use the same cutting disc and cut straight across the head of the nut/stud (like they are making a screw driver slot on the end). Once they get to the bottom they can widen it out a little bit if necessary, then take a chisel/screwdriver/prybar to the slot and a hammer to knock the two "sides" of the nut/stud apart breaking them off.

Either method is just a few minutes work per side to get the bottoms free and again no reason to cut the tops since you will be getting new links and are replacing the struts anyway. But even if they wanted to, ,more or less it is the same procedure (just a little tighter access than the lowers) and wouldn't add considerable time.

Again the parts are like $160 (from Mitsubishi genuine parts that is), and the labor really shouldn't exceed their shop-minimum (most shops have either a minimum half hour or minimum hour labor for straight labor time... and of course this would not exceed any minimum charge as its only a few minutes work).

And again... me personally, if you were buying two struts from and I was getting all that labor that comes with them, I'd just charge for the links and cut them off for free. It's literally a few minutes of my time and not worth angering a customer over especially if they already have to add the end links to the bill anyway.

However they came up with $450 I can not imagine, but it should not even be entertained.

Ask Your Own Mitsubishi Question
Customer reply replied 1 month ago
I think again with extended warranty they get 100$ deductible and that's why it not enough cash up front, however warranty pays hole part and labor but not rusty Stuf are covered.... And usually they call after you leave..... But this is different dealer from last one....

Yeah, even with extended warranty, the $100 deductible is way more than the labor. If they are expecting you to front the entire bill for the links because of the warranty taking too long to pay, I still can't see that exceeding $270 or so ($100 labor plus the parts). And even at that, they should be refunding you after they get paid. There isn't any sense in having to pay $450 for a repair because it takes (just making up a time) a week for the warranty company to pay the $270 or whatever, less your deductible too.

I just can't understand how they come up with $450 to make two simple cuts and replace $170 in parts.... which keep in mind they would have been removing anyway to change the struts.

Ask Your Own Mitsubishi Question

And just to be clear, if they are sticking you with extra labor because they are unhappy with the amount that extended warranty was paying for the strut portion of the repair, that is not appropriate really unless there is something excessive (like rust of course) that makes the job unnecessarily more difficult than on a typical car (and the end links don't really qualify for that here, because again even $100 is excessive in labor for cutting them off).
If they have a problem with the warranty company then they need to call them back and tell them they require more money... a lot of times we have to remind warranty companies that our labor rate is $100~ and hour, as they want to pay at like $30 a hour like we were a oil lube place. If you don't tell them that, they will often pay as little as possible.
If that still isn't sufficient ot cover their needs, you need to contact the warranty company and explain to them that they are refusing service because of the amount that your warranty is willing to pay.

Ask Your Own Mitsubishi Question
Customer reply replied 1 month ago
How those bolts called?
Mybe I should talk to service manager when I get back?Do you have any source that would indicate parts and labor?
Customer reply replied 1 month ago
on my way back I can get it down to any reasonable price?
Customer reply replied 1 month ago
Would GM can help if I talk to him?
Customer reply replied 1 month ago
Who can I talk to when this kind of rip off?
Customer reply replied 1 month ago
Any outside source I can talk to?
Customer reply replied 1 month ago
Its left and right side, forgot to tell you Mybe that's why
Becouse they are taking left and right front shocks

Yeah I would definitely talk with them, as that is just not a reasonable figure for what you are saying they are doing.... the $450 for just cutting off the stuck nuts and replacing the end links.
Can you provide your VIN and I can get you something to print out?

Ask Your Own Mitsubishi Question
Customer reply replied 1 month ago
they cut on both sides

Right, I'm clear on that.

Ask Your Own Mitsubishi Question
Im not sure how this picture will come out, first time trying a photo upload from my phone.
If it comes through, what the picture shows is literally all they have to do, once per side, then install the new links and nuts on the new struts.
Doug
Doug, ASE Certified Technician
Category: Mitsubishi
Satisfied Customers: 8,659
Experience: Mitsubishi employed and Factory trained ASE certified technician
Verified
Doug and 87 other Mitsubishi Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
Ok tree on each side cut same way as on picture, Mybe ill talk to service manager....Those 3 bolts called, strut mount bolts right?

Right, cut the same way on the opposite side. The upper ones you can leave be because they are attached to the strut that is coming out too.

Ask Your Own Mitsubishi Question
Customer reply replied 1 month ago
Ok thanks ill find out after one month how it drives after they fix it....

ugh, I know what an ordeal its been!

Ask Your Own Mitsubishi Question
Was this answer helpful?
Ask Doug Your Own Question
Doug
Doug
Doug, ASE Certified Technician
Category: Mitsubishi
Satisfied Customers: 8,659
8,659 Satisfied Customers
Experience: Mitsubishi employed and Factory trained ASE certified technician

Doug is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Doug

Doug

ASE Certified Technician

8,659 satisfied customers

Mitsubishi employed and Factory trained ASE certified technician

George H.

George H.

ASE Certified Technician

312 satisfied customers

ASE Master tech 15+ years

Tim Mohr

Tim Mohr

ase master

205 satisfied customers

30 yrs foriegn and domestic, gas and diesel

Jake

Jake

Automotive Technician

195 satisfied customers

Experienced collision repair technician, Pulaski Tech graduate and DSM hobbyist.

Chris (aka- Moose)

Chris (aka- Moose)

Technician

160 satisfied customers

16 years of experience

Mike Kelly

Mike Kelly

Mitsubishi Mechanic

104 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

AMD

AMD

Master Technician

48 satisfied customers

L1 Advanced Level Diagnostics Specialist

< Previous | Next >

Related Mitsubishi Questions
I have 03 Mitsubishi Eclipse. The original key is lost. The
I have 03 Mitsubishi Eclipse. The original key is lost. The serial number in glove box is MB891604 . AND the vin number is 4A3AC44G33E096642. I need all three codes. … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,064 satisfied customers
I have a 2000 Mitsubishi Galant that I am having a ton of
I have a 2000 Mitsubishi Galant that I am having a ton of problems with. I see you have helped numerous people with these cars. Feel like taking on a project?… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I'm removing the cylinder head bolts from 2002 Mitsubishi
I'm removing the cylinder head bolts from 2002 Mitsubishi Montero sport 3.0. A couple are stripped. Was wondering what is the best way/tool to go about getting the stripped bolts out?… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
160 satisfied customers
I have a 2007 Eclipse GS with 146,000 miles. The timing belt
i have a 2007 Eclipse GS with 146,000 miles. The timing belt was replaced at 78,000 miles by a dealership as regular maintenance. Should I go ahead and replace it again? If so, should I replace the pu… read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
During my drive home my car told me there was no key
During my drive home my car told me there was no key detected and I did have the key with me got to my final destination turn the car off when I went back to move my vehicle my vehicle will not start … read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
Break light won't illuminate n third light doesn't come on
Break light won't illuminate n third light doesn't come on at all..I have a Galant 09 … read more
eurotec
eurotec
Vice President / Manager
Associate Degree
11 satisfied customers
I had the cam seals, valve cover gaskets, and the rear cam
I had the cam seals, valve cover gaskets, and the rear cam cap seals done and my car is still leaking … read more
camerontech
camerontech
20 year experience diagnostic technician
class a
635 satisfied customers
I have a 2001 Mitsubishi Eclipse GT 3.0L error codes P0431
I have a 2001 Mitsubishi Eclipse GT 3.0L error codes P0431 P0421 … read more
camerontech
camerontech
20 year experience diagnostic technician
class a
635 satisfied customers
You have helped me in the past and you are awesome. I bought
Hey Doug you have helped me in the past and you are awesome. I bought a 2004 Lancer LS Sportback from a little old lady in perfect shape. But it does not have cruise control. Is my only option to add … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
It's leaking coolant from where the thermostat and heater
it's leaking coolant from where the thermostat and heater core lines connect under the intake manifold. the coolant runs down over the transmission. … read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
Disable 2018 outlander running lights. The daytime running
yes I will disable my self but have not tryed anything yert … read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
Transmission only engages at high rpm. Last week. It's full.
It's full. Had some slippage. It lost power on a hill but then went and got me home … read more
HDGENE
HDGENE
Master Technician/Lead Technician
Associate Degree
2,835 satisfied customers
The pie that runs from the back of my thermostat to wards
The pie that runs from the back of my thermostat to wards the timing belt which is a metal pipe is busted we have broke down to the pipe but do not know how to actually remove the pipe. How would we g… read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
Lost a key to my 2014 outlander and need to replace
Lost a key to my 2014 outlander and need to replace … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,054 satisfied customers
What is Code p1637? Only that
What is Code p1637? JA: Okay, I'll connect you to the mechanic to go over that information regarding your Mitsubishi. Before I do, is there anything else you want him to know? Customer: Only that… read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,064 satisfied customers
I need some to explain to me how remove a pipe the runs from
I need some to explain to me how remove a pipe the runs from the back of my thermostat under the top of the manifold. The pipe is metal.… read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
5,054 satisfied customers
I put everything back together and now getting clicking
Ok so I put everything back together and now getting clicking noise. Does that indicate the timing is off?… read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
I just bought a 1993 3000 GT SL VIN# JA3BM64J3PY016786 the
I just bought a 1993 3000 GT SL VIN# ***** the battery was replaced before I bought the car and the dealership I bought from did not have the code, anyway I can find the radio code without taking the … read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
1,168 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x