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Thank you for the information and your question. To answer the initial question about serving one day to make up the alleged shortage in his service, that would not be possible. At this point, he needs to obtain all of his service records and his discharge certificates, which each will have the number of years, months and days of service during that certificates period and add up the time. If he still believes that he has 20 years of creditable service, and DFAS is not acknowledging this, then he has a couple of options.
The first option is to write to his Congressional Representative and supply them with copies of his documentation of 20 years of creditable service and his position on it and what he wants from DOD and see where that goes. The second option is to petition the Army Board for Correction of Military Records on a DD Form 149 for them to correct the records that show him one day short of creditable service.
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I wanted to touch base with you and make sure that you did not have any follow up questions for me from the answer I provided to you on the 17th. For some reason, the Experts are not always getting replies or ratings (at the top of the question/answer page you are viewing or in the pop up box for this question), which is how we get credit (paid by the Site) for our work, that the customer thinks have gone through. In your case I received neither.
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