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I just purchased Microsoft office home and student a one
I just purchased Microsoft office home and student a one time purchase it did not download and I am lost it what to do can you help me … read more
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On February 18th 2021 I purchase a personal Office 365 for
On February 18th 2021 I purchase a personal Office 365 for my husband. I have the email we received telling us we paid $74.98 for it. When I click on the link to see the details, Microsoft says they c… read more
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Msft word (windows 10) disappeared from my computer screen
Msft word (windows 10) disappeared from my computer screen together with all icons - a few very old files appeared and a handful of excel files, but they either don't open or are so old they are of no… read more
Rennan Lui
Rennan Lui
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I bought a new HP computer 3/8/21. I also bought Microsoft
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Hriday Dhali
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I need help with MS Office 365 setup. I don't know. I just
I just got a new computer from DELL. I had ordered Office 365 for it. I ordered personal, home use, i user for 1 year. The computer came and on the initial setup with Cortana I seemed to have a microsoft software. When I tried using it I got a lot of identity validation errors and every time I tried to correct it, following the instructions, I got a new security number which sometimes worked for maybe 30 minutes then it was asked again. Also Outlook didn't look right. I contacted Dell & they told me they had cancelled my software order. I then went on line & ordered Office online from Microsoft. But nothing has changed & I have received no notification form Microsoft that my order was received or if the software was sent. I really don't know what I have but a BIG MESS & I need to get it fixed. Sorry for the long message. … read more
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I am trying to install word and associated. I paid through
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I have Microsoft 365 and I understand as a subscriber I can
I have Microsoft 365 and I understand as a subscriber I can share that with up to five other folks in my family. … read more
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I recently purchased a new Mac Book Pro. Today I purchased a
I recently purchased a new Mac Book Pro. Today I purchased a downloadable version of MS Office Home Student 2019. I ran through the installation process and then tried to open Word -- got a message th… read more
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Rennan Lui
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I have Microsoft word 365 for a year and recently got a new
I have Microsoft word 365 for a year and recently got a new computer which I want to install this program... How do I do this? … read more
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I just paid for Microsoft 365 and it won't let me open. I
hi I just paid for Microsoft 365 and it won't let me open … read more
Nilesh
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I had a WORD stand-alone program purchased online from
I had a WORD stand-alone program purchased online from Microsoft on my old laptop that died. It was temporarily transferred to my husband's old laptop so I could continue to work and now I have a new … read more
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I keep trying to access word document on laptop.. I have
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EXPERTDan
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I successfully uninstalled Microsoft 2016. I successfully
I successfully uninstalled Microsoft 2016. I successfully installed Microsoft 365, (Family version). However, I cannot now work on or edit any of my saved Word 2016 documents that I have stored in One… read more
Joseph Newman
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My husband currently has the yearly plan. How can I be
my husband currently has the yearly plan. How can I be included so that we have the family plan? Will it be prorated? … read more
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I just downloaded macOs and cannot get microsoft office to
i just downloaded macOs and cannot get microsoft office to download so microsoft software works. … read more
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I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
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Meet the Experts:

The-PC-Guy

The-PC-Guy

Computer Manager

870 satisfied customers

20 years experience providing remote computer support

Shefin

Shefin

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Miro

Miro

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Chris L.

Chris L.

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Certified Expert with over 10 years experience.

Steve Herrod

Steve Herrod

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Zabo04

Zabo04

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Travis

Travis

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I have 12 years of experience in the IT field.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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