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I already paid for my Microsoft 365 subscription on Jan. 6,
I already paid for my Microsoft 365 subscription on Jan. 6, 2020 but am now getting pop-ups that I need to pay. … read more
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I have my Microsoft office 365 subscription was renewed May
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My husband shared his Microsoft Office permissions to me and
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Have been locked out yesterday and today. Most annoying. … read more
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HI, I NEED TO DOWNLOAD MICROSOFT WORD IN MY COMPUTER … read more
Isaac Franklin
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My husband currently has the yearly plan. How can I be
my husband currently has the yearly plan. How can I be included so that we have the family plan? Will it be prorated? … read more
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i just downloaded macOs and cannot get microsoft office to download so microsoft software works. … read more
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I have been charged twice for my renewal of Microsoft 365,
I have been charged twice for my renewal of Microsoft 365, once on May 2 and once yesterday. I had renewed but when I tried to open a document I was told my account had been nullified and I had to ren… read more
Bing
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I have a subscription to MS Office 365. My husband and I
I have a subscription to MS Office 365. My husband and I should both be able to access, at least according to the plan I thought I bought (access by more than 1 computer/user in my network). How can I… read more
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Yesterday I bought and downloaded Microsoft 365. $75.06 has
Yesterday I bought and downloaded Microsoft 365. $75.06 has been charged to my credit card, with a recurring annual subscription. That's fine - except that I wanted the version that includes Publisher, which is not in the version I received. … read more
Bing
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Hie. I used my personal microsoft account to load Office 365
Hie. I used my personal microsoft account to load Office 365 on several machines. I have created a generic/departmental account now. Can I change to this departmental account from my personnal account… read more
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I want a refund on microsoft office for $123.17, I no longer
I want a refund on microsoft office for $123.17, I no longer wish to use this product and would just like a refund. But don't know how … read more
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I have Microsoft 365 on my computer and I can't tell if it
I have Microsoft 365 on my computer and I can't tell if it is an individual subscription or a family plan. We would like to have it on our home computer and kids computer as well. … read more
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I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
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Could you help me identify where the password would be for
Could you help me identify where the password ***** be for my recent Word software I bought for a new mac. I have an email that says that Microsoft charged me but I don't have any email that would hav… read more
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,250 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

830 satisfied customers

20 years experience providing remote computer support

Kamil Anwar

Kamil Anwar

Office Specialist

473 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Shefin

Shefin

Microsoft Office Specialist

468 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

James K.

James K.

Consultant

375 satisfied customers

Technical Director of IT Company

Miro

Miro

Computer Support Specialist

211 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

177 satisfied customers

Certified Expert with over 10 years experience.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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