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I recently upgraded to Catalina and am trying to use Office
I recently upgraded to Catalina and am trying to use Office 365 as a family member. I keep getting a popup that says Microsoft Word wants to use your confidential information stored in "Microsoft iden… read more
Shefin
Shefin
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I need your help. Where can i find my password in the
where can i find my password ***** the keychain? I'm using a mac … read more
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My problem is with Word. I think I must have clicked and changed a setting as under "Home" I can't engage bold, italics, and the underline function. Nor can I use color to highlight copy. … read more
Shefin
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I keep getting an error message when I try to sign in to
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I've downloaded microsoft office 365 Business Standard and
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I keep getting this irritating pop up in the middle of the
I keep getting this irritating pop up in the middle of the screen and it does not accept any of my passwords. What is this? Why? How to get rid of it? … read more
Shawn A
Shawn A
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I am ready to loose it :) I have Microsoft office for my Mac
I have Microsoft office for my Mac OS. I tried to open my Word program today, it shows that the program itself was auto updated on April 1...v16.35 maybe? anyway, in trying to open it, I get the following message: Word wants to use your confidential information stored in Microsoft Identity (then a huge string of letters and numbers) in your keychain. I was on line with Apple...they didn't detect any issues with the computer or malware. They were wondering if I should uninstall/reinstall the suite. I am looking for advice! I need an Easy button … read more
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I bought office 365 a few months ago. I have been using Word
I bought office 365 a few months ago. I have been using Word and Excel. I clicked into Powerpoint but it wants a key. I don't understand since I paid for it I bought it would open up all my Microsoft … read more
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Kent
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I want to start typing a document and need help to begin. I
I want to start typing a document and need help to begin. … read more
Shefin
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I recently purchased and installed a copy of MS Office for
Good morning. I recently purchased and installed a copy of MS Office for my new laptop. I screwed something up... :*( When I try to open any of the applications (Word, Excel etc) I get a message that … read more
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I am having trouble with Microsoft Office for MAC. Anytime I
I am having trouble with Microsoft Office for MAC. Anytime I open one of the Microsoft Office applications a screen post up saying "Microsoft Excel (or word or powerpoint) wants to use your confidenti… read more
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Divyansh
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Having a problem with MS Word on my Mac. I get message it
Having a problem with MS Word on my Mac. I get message it wants to access key to MS Credentials on keychain but entering password ***** allow doesn't work. keeps going back to asking for password … read more
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constant pop up message: cannot verify server identity outlook.office365.com … read more
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I renewed my Microsoft Office 356 personal subscription via
Hi there, I renewed my Microsoft Office 356 personal subscription via PayPal on the 18 October 2019. Problem #1 is I forgot to change my email address - it was***@******.*** it is now***@******.***. P… read more
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It's Matt, I'm back... I'm getting held up at my login for
Hello it's Matt, I'm back... I'm getting held up at my login for Mircosoft apps such as word... I've reset my password ***** this keeps happening. I've never seen it before and no password ***** for i… read more
jose medina
jose medina
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Can't close Word. Changed my password, but you said there
Can't close Word. Changed my password, but you said there was a problem. … read more
VanHilton M
VanHilton M
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I have office 365 that was just updated last week and now
I have office 365 that was just updated last week and now when I try to login into excel one drive i get this. message.The authentication session has expired. Please sign-in again. … read more
James K.
James K.
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Using Mac with Catalina and MS Office recently updated and
Using Mac with Catalina and MS Office recently updated and installed. Cannot open Microsoft products because I can't find the "Microsoft Office Credentials" in my keychain. … read more
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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