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I have microsift office/word. I just got a new computer and
I have microsift office/word. I just got a new computer and cannot get it loaded. I went through the whole thing yesterday and today I get a message saying they can't can't load it. … read more
Ugo A
Ugo A
BA/BS
262 satisfied customers
I am trying to decide which is the better option for me:
I am trying to decide which is the better option for me: subscribe to Office 365 and keep renewing the annual license, or buy the Office 365 downloadable version for my new laptop. I'm assuming that a… read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,618 satisfied customers
I purchased a copy of Microsoft office over a year ago and
I purchased a copy of Microsoft office over a year ago and installed it on my computer which has crashed. I had to purchased a new computer and had Microsoft ffice 365 installed in it. I can not find … read more
Vishnu
Vishnu
Engineer - Information Technology
Microsoft Certified Technology Specialist (MCTS)
374 satisfied customers
I have a duplicate payment on my micorosoft 365 account.
I have a duplicate payment on my micorosoft 365 account … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,372 satisfied customers
I need to run Microsoft office on remote desktop terminal
I need to run Microsoft office on remote desktop terminal server for 10 users. what are the steps to do this and which version of office do i need… read more
Bing
Bing
Freelance IT Consultant
639 satisfied customers
I want to renew my Office 365 subscription but going from
hello. I want to renew my Office 365 subscription but going from Home to Personal edition. I have renewed and have downloaded/installed personal but it will not allow me to create or edit my documents… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
2,245 satisfied customers
Yesterday I bought and downloaded Microsoft 365. $75.06 has
Yesterday I bought and downloaded Microsoft 365. $75.06 has been charged to my credit card, with a recurring annual subscription. That's fine - except that I wanted the version that includes Publisher, which is not in the version I received. … read more
Bing
Bing
Freelance IT Consultant
639 satisfied customers
When I logon too Office it tells me my subscription will be
when I logon too Office it tells me my subscription will be cancelled on June 7th. when I check my visa statement the subs have not been paid since January 2019. … read more
Benjie
Benjie
Computer and IT support Engineer
Bachelor's Degree
1,480 satisfied customers
On Feb 15 2019 my account was charged $74.88 for Microsoft
On Feb 15 2019 my account was charged $74.88 for Microsoft Office 365. I did order this program. Can you tell me why I was charged for this product? And how do I get a refund in the amount of $74.88. … read more
Uran
Uran
IT Consultant, Network and System Admin
Network Administration
2,055 satisfied customers
I want to renew my annual subscription. My Office 365 has
I want to renew my annual subscription. My Office 365 has showed up a box indicating i need to reactivate … read more
Vishnu
Vishnu
Engineer - Information Technology
Microsoft Certified Technology Specialist (MCTS)
374 satisfied customers
Have Microsoft Office 365. Started with yearly subscription
Have Microsoft Office 365. Started with yearly subscription of $69.99. Switched weeks ago to … read more
Kamil Anwar
Kamil Anwar
Office Specialist
Bachelor's Degree
342 satisfied customers
I have to pay my annual office 365 personal subscription.
I have to pay my annual office 365 personal subscription. How do go I go about it? … read more
Ebram Kerolos
Ebram Kerolos
Information Technology
72 satisfied customers
I actually have two issues. Sorry, didn't know I hit send.
Sorry, didn't know I hit send. My wife just had her Office 365 renewed a week ago Sunday and it is not working correctly on her laptop. Her IT guy says he needs the proper code for the installation. This past Saturday, my computer got hacked, they got in and changed our Microsoft login & passwords, among other things, and we cannot contact thru our Microsoft account. Our original E-mail was***@******.***, which we had to change. What do you need from us to get this one issue rectified ? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2,372 satisfied customers
I think I have Microsoft 365 but my mac isn't opening
Hi Pearl, I think I have Microsoft 365 but my mac isn't opening downloads correctly so I'm wondering if it's not working. Are you able to check to see if I have it? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,190 satisfied customers
I paid for Office 365 two years and now you stopped my
I paid for Office 365 two years and now you stopped my usage, I would like to know why? I suspect it's because I bought a new Laptop, but that shouldn't cause the system to go away!! My name is***** a… read more
Bing
Bing
Freelance IT Consultant
639 satisfied customers
I have a subscription to Microsoft Office 365 Personal that
I have a subscription to Microsoft Office 365 Personal that is due to re-new today. Some months ago, my computer (MacPro)crashed. I am now sharing my husbands computer (MacBook Air). He also has an ac… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
3,298 satisfied customers
Microsoft Office 2016 was purchased from Amazon on
Microsoft Office 2016 was purchased from Amazon on 12-25-2015. How do i download on a new computer. I have a product key number. … read more
Byron
Byron
IT Support Specialist
Bachelor's Degree
2,194 satisfied customers
About a year ago i paid copy of office 365 it has recently
about a year ago i paid for a copy of office 365 it has recently been renewed but i never received my download can you look into this and arrange the download and installation????… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,048 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,048 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

732 satisfied customers

20 years experience providing remote computer support

Kamil Anwar

Kamil Anwar

Office Specialist

342 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

186 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

171 satisfied customers

Certified Expert with over 10 years experience.

Shefin

Shefin

Microsoft Office Specialist

150 satisfied customers

Working as Tech support specialist with a world famous computer manufacturer

Steve Herrod

Steve Herrod

Computer Support Specialist

132 satisfied customers

Trained in Microsoft Office from 2000 through to latest version 2010.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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