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I'm trying to add my wife's new computer to her Office 365
Hi. I'm trying to add my wife's new computer to her Office 365 family plan, but when I sign is with her email the subscription doesn't show up. (I may have re-created her account, since her email addr… read more
Expert
Expert
BCA
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I just retired and my wife and I share a computer at home.
I just retired and my wife and I share a computer at home. We each have our own Microsoft Account. My wife just purchased Office 365 family. Its installed and her email (Hotmail) is synced with outloo… read more
Kyle
Kyle
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I am confused about my subscriptions. I may have one
I am confused about my subscriptions. I may have one Microsoft office 365 and one Microsoft family subscription. Am I being billed twice? I learned about this because I want to transfer my old laptop … read more
Jess M.
Jess M.
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Bachelor's Degree
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Entire OFFICE disappeared but still listed as installed,
entire OFFICE disappeared but still listed as installed … read more
Cody
Cody
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My wife has Office 365 on this machine. I would like to add
My wife has Office 365 on this machine. I would like to add it on mine, which has windows 10 and Office 2010. Could that be one of the 5 additional devices? If so, I need to fine the product key for t… read more
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How do I access the Dictate function in my MS Office? Is it
How do I access the Dictate function in my MS Office? Is it in Word? … read more
Andrew Taylor
Andrew Taylor
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Need to reactivate office 365 on my laptop. my wife's email
need to reactivate office 365 on my laptop. my wife's email address is***@******.***. … read more
John
John
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High School or GED
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I had to switch to Microsoft Office 365 a few months ago and
I had to switch to Microsoft Office 365 a few months ago and paid for a version that I could share with my wife. Office is not appearing on her new Mac; how do I give her access? … read more
Rennan Lui
Rennan Lui
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Associate Degree
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My wife and I each separately signed up for MS Office 365
My wife and I each separately signed up for MS Office 365 (Family) for MAC Subscriptions about 2 years ago. We realized that we only need one subscription ($99.95/yr) and can be used by both of us. Sh… read more
Josh
Josh
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I am using office 365. How do I customize the ribbon in
I am using office 365. How do I customize the ribbon in word, I am not using the simplified ribbon but need to have a "mailings" tab to print an envelope. Also the file tab does not display correctly.… read more
James K.
James K.
Consultant
375 satisfied customers
I am on my wife's computer where I signed her up for MS
I am on my wife's computer where I signed her up for MS Office 365 on June 25, 2018, so the subscription has not expired yet, but she is NOT able to access her e-mails in Outlook on her computer, thou… read more
Max
Max
IT Consultant, Network and System Admin
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I want to install Office 365 on my wife's computer and
I want to install Office 365 on my wife's computer and create a new Microsoft account for her. My account is full. Also the current Office 365 on her computer is locked and I can only get on her compu… read more
Kamil Anwar
Kamil Anwar
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Bachelor's Degree
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I want to set up a Microsoft account for this computer which
I want to set up a Microsoft account for this computer which is my wife's computer. I used my own account to install install office 365 by want to buy and install a new office 365 on this computer and… read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
3,126 satisfied customers
I do not remember it. I need a new microsoft password. I
Hi, I do not remember it JA: Hello. How can I help? Customer: I need a new microsoft password JA: What application are you using? Customer: I want to activate Onedrive and have office365 JA: Have you … read more
Jess M.
Jess M.
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Bachelor's Degree
1,250 satisfied customers
I bought my wife a surface pro 6, as well as Office 365
Good morning. I bought my wife a surface pro 6, as well as Office 365 Home. I installed 365 home but for outlook I have issues … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor's Degree
1,107 satisfied customers
I actually have two issues. Sorry, didn't know I hit send.
Sorry, didn't know I hit send. My wife just had her Office 365 renewed a week ago Sunday and it is not working correctly on her laptop. Her IT guy says he needs the proper code for the installation. This past Saturday, my computer got hacked, they got in and changed our Microsoft login & passwords, among other things, and we cannot contact thru our Microsoft account. Our original E-mail was***@******.***, which we had to change. What do you need from us to get this one issue rectified ? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
4,027 satisfied customers
I have MS Office 365 and now have a new desktop. Can I get
Hello I have MS Office 365 and now have a new desktop. Can I get my product key so I can activate it here on my new computer? Victoria&********… read more
Cody
Cody
Systems Engineer
Bachelor's Degree
4,830 satisfied customers
I would like to install Microsoft Office on my wife's
I would like to install Microsoft Office on my wife's laptop. She does not need the professional edition just the basic edition so sh can write letters … read more
John
John
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High School or GED
7,511 satisfied customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,250 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

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Kamil Anwar

Kamil Anwar

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473 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Shefin

Shefin

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James K.

James K.

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Miro

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Chris L.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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