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I cannot download a pdf file or word file. I have windows…

Customer Question
I cannot download a...

I cannot download a pdf file or word file

Technician's Assistant: What application are you using?

I have windows 10

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Not now

Submitted: 2 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
5/29/2018
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago
Kamil Anwar
Kamil Anwar, Office Specialist
Category: Microsoft Office
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

From where are you trying to download the file?

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Customer reply replied 2 months ago
from my eamil
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

What error are you getting?

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Customer reply replied 2 months ago
we couldn't download one or more attachments
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 2 months ago
No
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

Who is your email provider? How are you accessing your email?

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Customer reply replied 2 months ago
Aol
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

I am offering you remote assistance for $20, if you want then accept it and follow the steps here to connect with me.

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Customer reply replied 2 months ago
No thanks not interested
Microsoft Office Technician: Kamil Anwar, Office Specialist replied 2 months ago

You can request cancellation by calling 1(###) ###-####/p>

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