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I am trying to update my Office 365 personal subscription.

Customer Question
I am trying to...

I am trying to update my Office 365 personal subscription. My old email address keeps coming up. I have a new email address. How can I get this account to change so I can install this? I also have a new phone number(###) ###-#### Help.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo.com

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

I am not familiar with all of that. I do know that I have given my phone number before.

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That is all.

Submitted: 2 months ago.Category: Microsoft Office
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Customer reply replied 2 months ago
I am trying to update my Word, Excel, Powerpoint, etc.
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
5/28/2018
Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,128
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your Microsoft account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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