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When I open word/excel etc my account shows. and I need to…

Customer Question
Hi, When I open...

Hi, When I open word/excel etc my account shows***@******.***. and I need to change to***@******.***. Can you assist please

Technician's Assistant: When did you last update Word?

Probably about a week ago. I sold business 2 years ago and no longer have the wgagames email address

Technician's Assistant: What have you tried so far with your Word?

Word works fine but not sure If I logout and try and log in with new address

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks

Submitted: 2 months ago.Category: Microsoft Office
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Answered in 28 minutes by:
5/26/2018
Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 8,110
Experience: Computer Software Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you having trouble with your MS Office right now? Or only want to change the email address there?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 2 months ago
have all documents on the wgagames email login and have logged in with otlook address and docs are naturally not there. I wanted to change the wgagames email address to otlook so I have correct history of docs
I amd using Windows computer
Customer reply replied 2 months ago
do not want to spend excess fees thanks
Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago

You said "and have logged in with otlook address and docs are naturally not there." Where are you looking for your docs in Outlook?

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Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago

Are you saying that you tried to LOG OUT and then logged in using your Outlook address?

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Customer reply replied 2 months ago
No, I was lgged in on wgagames and logged out. Then logged in as outlook and hence no files. I want to have the files from wgagames linked to outlook login
Customer reply replied 2 months ago
when I say wgagames it means***@******.***...when I say Outlook it means***@******.***..I jus abbreviate
Customer reply replied 2 months ago
Obviously you have no idea. this is a con
Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago

I want to understand your situation further so that I can help you fix the problem. Where did you login with outlook and wgagames.com.au? Are you referring to your MS Word login?

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Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago

That is what I want to clarify so that I can get a better picture of your problem.

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Customer reply replied 2 months ago
all good thanks solved issue myself
Microsoft Office Technician: Jess M., Computer Support Specialist replied 2 months ago

ok.

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Customer reply replied 2 months ago
I just noticed that I have been charges not only $5 BUT $65 AS WELL...I demand a refund fir services not received or I will take it up with ombudsman and NAB for fraudulent charges
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