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Sine I updated Microsoft Windows 11, my default Word

Customer Question
Sine I updated Microsoft...

Sine I updated Microsoft Windows 11, my default Word Document is no longer 8.5 x 11

Technician's Assistant: What application are you using?

I have a MAC os 10.13.4.

Technician's Assistant: Have you installed any updates recently?

Yes. I installed MACOS 10.13.4.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No. that' No. That's it.

Submitted: 2 months ago.Category: Microsoft Office
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Answered in 25 minutes by:
5/25/2018
Microsoft Office Technician: bbao, IT Consultant replied 2 months ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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I guess you actully mean after updating your macOS to the latest 10.13.4, your Word app of Office 2011 for Mac no longer have default page size 8.5 x 11 inch? Am I correct?

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Customer reply replied 2 months ago
Am I waiting for an answer?
Customer reply replied 2 months ago
Just say yes or no so I know what's happening.
Microsoft Office Technician: bbao, IT Consultant replied 2 months ago

Okay, at first I would like let you know that Office 2011 has been discontinued by Microsoft and no longer supported on the latest version of macOS 10.13.4. So you may epxect to to see more similar issues to happen in the future.

However, it depends on each Mac as diffrent Mac got different apps installed.

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Customer reply replied 2 months ago
Thank you.
Microsoft Office Technician: bbao, IT Consultant replied 2 months ago

Sorry, I was typing.

For this particular issue, you may try changing the page layout first back to preferred 8.5 x 11, then try saving the changes as default template. Please let me know if this can help or not. Thanks.

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Microsoft Office Technician: bbao, IT Consultant replied 2 months ago

Any feedback please? Thanks.

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