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I need to change my account billing info in order to renew
I need to change my account billing info in order to renew Windows OFFICE ON MY OLD AND LAPTOPS AND NEW PC. Don't know exact date of initial order and if I replace/renew do I change to Office 365/2016… read more
Nagarjun Acharya
Nagarjun Acharya
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I just got a new PC. I am a office 365 subscriber. Before I
I just got a new PC. I am a office 365 subscriber. Before I was running windows 2016. Now when I open 365 Excel or Word I only get the files that are in the cloud. I do not get my (many, many) 2016 wo… read more
Senthil
Senthil
Sr. IT Analyst
BE
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I'm getting a warning that I need to provide my product key.
I'm getting a warning that I need to provide my product key. I cannot find that key. I am on a subscription and have been paying my bills. ***** *****, registered under***@******.***.(###) ###-#### Ca… read more
Wes
Wes
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I own a copy of MS Office 2016, but after the recent Windows
I own a copy of MS Office 2016, but after the recent Windows 10 update, my MS Office now opens showing Office 365. What happened to my MS Office 2016? … read more
Cris
Cris
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I have Office 365 Home Subscription on an IMac. I am having
I have Office 365 Home Subscription on an IMac. I am having trouble using the 1 TB OneDrive cloud storage. I do not believe I have it set up correctly. I would like to share a file with Family Tree Ma… read more
bbao
bbao
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I wish to buy the Microsoft 365. One time payment for ever
One time payment for ever word, excel, powrpoint I had purchased it rfor one year but subscription expired … read more
Mr.Med
Mr.Med
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I got a new lap top and I'd like to re-download my Microsoft
I got a new lap top and I'd like to re-download my Microsoft Office software. … read more
Cody
Cody
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I have a new Lenovo computer which should have been
I have a new Lenovo computer which should have been delivered with the Microsoft Office 365 program. However, the delivery did not include a disk or whatever that would allow me entry to the program. … read more
Byron
Byron
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I have the error message that my MS Word subscription has
I have the error message that my MS Word subscription has expired. I was given the option of providing a product key or adding the computer to an active account. I have already downloaded MS 365 on th… read more
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Jess M.
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Bachelor's Degree
842 satisfied customers
Have a Office 365 subscription that I thought ran for a
Have a Office 365 subscription that I thought ran for a couple more months. I tried to create a spreadsheet on my laptop and got a notice my subscription has expired. How do I check and if necessary r… read more
Cody
Cody
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Microsoft office 365, just got new computer and am trying to
Microsoft office 365, just got new computer and am trying to get my subscription to transfer. The email attached to the subscription is no longer active. What can I do? … read more
Kris R
Kris R
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I try to save a worksheet in excel and I am asked for my
I try to save a worksheet in excel and I am asked for my password. When I typed the password ***** got a message that my account of password ***** ***** In the last days I tried repeatedly to change p… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I installed Microsoft 365 subscription... It is totally
I installed Microsoft 365 subscription... It is totally wonky... When I open Word, there are about 10 files.... I have about 1,000 files I downloaded from my TimeMachine. I can access them from Finder… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
842 satisfied customers
I can't license my new program on my Windows 10 laptop. I
I can't license my new program on my Windows 10 laptop. I keep getting a message that says "Can't find the license codes". I bought the Office 365 program as part of my purchase of my new Dell Laptop.… read more
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Cody
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You just advised me on the HP tower. What Office package
Hi Richard, You just advised me on the HP tower. What Office package should I get for this please. Currys who I am buying the PC from are offering Office 365 Personal for £39.99 a year instead of £59.… read more
Richard
Richard
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On 11/04/15 I purchased a Dell laptop, Order No. 90882163.
On 11/04/15 I purchased a Dell laptop, Order No. 90882163. Invoice numberXJT84R4T8 indicated that I was charged $58.49 for Microsoft Office 36 5 Personal 1 year subscription. How do I access this on m… read more
Quiksilver07070
Quiksilver07070
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Associate Degree
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I have installed Office365 successfully at my office. I now
I have installed Office365 successfully at my office. I now would like to install it on my home computer so I can access email and OneDrive documents from home. I installed it and deployed Outlook suc… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
I had a subscription to Office 365, which would have expired
I had a subscription to Office 365, which would have expired in August. In July, I had a very important paper to type up, and Word wouldn't open. I contacted MS customer support, and after going throu… read more
Viet - Computer Tech
Viet - Computer Tech
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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