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My wife gave me an OFFICE Program for a gift about 2 years…

Customer Question
My wife gave me...

My wife gave me an OFFICE Program for a gift about 2 years ago. shortly after getting a Norton security program it or something else deleted Office and several other programs. I contact Microsoft but no help because I could not find the box the Office gift program had come in. Last week I found it in our storage room and want to reinstall. Can you help?

Technician's Assistant: Is your Norton Security file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I don't have a clue. I just began using this Gateway computer and 11 months.

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No except I can't figure out how to connect to our Verizon hot spot. I can't seem to get anything working since Nortron took over.

Submitted: 20 days ago.Category: Microsoft Office
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Answered in 2 minutes by:
4/3/2018
Microsoft Office Technician: Cody, Senior Systems Administrator replied 20 days ago
Cody
Cody, Senior Systems Administrator
Category: Microsoft Office
Satisfied Customers: 3,389
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Microsoft Office Technician: Cody, Senior Systems Administrator replied 20 days ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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