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I scanned a document to a flash drive and then loaded it…

Customer Question
I scanned a document...

I scanned a document to a flash drive and then loaded it into my documents on my hard drive. From there I loaded into word and saved it. However, I am unable to print it in the green color that was the original and I haven't been able to change the color in Word. I al so need to change some of the text and I haven't been able to edit the document in Word. Help!!!!

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Window 8.1

Technician's Assistant: Does your computer have an On-Screen Display button for brightness?

It's a Dell about 4 years old?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That does it.

Submitted: 20 days ago.Category: Microsoft Office
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Answered in 9 minutes by:
4/2/2018
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 20 days ago
jinsmn
jinsmn, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 2,924
Experience: 12+ years experience in computer field.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. You can't edit a scanned image in Word. You should use an optical character reader program such as Abby Fine Reader to create a document from the scanned image.

If you like, I can remotely connect to your computer and show you how to create an editable document from the scanned image.

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Customer reply replied 20 days ago
No thank you
Microsoft Office Technician: jinsmn, Computer Support Specialist replied 20 days ago

Okay, then please try with Abby Fine reader. Feel free to contact me if you need any help.

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Category: Microsoft Office
Satisfied Customers: 2,924
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Experience: 12+ years experience in computer field.

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