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My laptop computer was purchased in 2013 with Word & Excel.

Customer Question
My laptop computer was...

My laptop computer was purchased in 2013 with Word & Excel. I think I upgraded to Windows 10 and now I get a message that these programs are unlicensed? Can I go back to Windows 8 or can you reinstall these programs for me? Thank you, ***** *****

Technician's Assistant: When did you last update Word?

I don't recall ever updating word?

Technician's Assistant: What have you tried so far with your Word?

Making changes to existing documents and trying to print documents all unsuccessfully.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My Norton program states that the app can't run on this PC? I just renewed my membership. Is this related?

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
4/2/2018
Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago
UranIT
UranIT, Network Administrator
Category: Microsoft Office
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
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Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

Most of the time Office comes on PC as a Trial, so if you never actually paid for it - it may and will stop working.

Have you ever purchased Office? If not- you may need to buy it to use it

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Microsoft Office Technician: UranIT, Network Administrator replied 3 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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