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I have Microsoft Office 11. I cannot turn it off and the…

Customer Question
I have Microsoft Office...

I have Microsoft Office 11. I cannot turn it off and the little ball keeps spinning. I have tried escape without results.

Technician's Assistant: What Operating System (OS) are you running on your Escape?

OS X Yosemine

Technician's Assistant: How long has this been going on with your Escape? What have you tried so far?

This has happened from time to time. When the off button doesn't respond, I turn the computer off awhile. Office (word) is still there; escape doesn't respond unless I am not doing it right...

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not at the moment. Thanks

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 5 minutes by:
4/2/2018
Microsoft Office Technician: Michael T,
 replied 3 months ago
Michael T
Category: Microsoft Office
Satisfied Customers: 2,628
Experience: dasdasd
Verified

​Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Please try the below to force quit word... This is most likely a computer memory module issue of which an upgrade would fix

  1. Choose Force Quit from the Apple menu, or press Command-Option-Esc. This is similar to pressing Control-Alt-Delete on a PC.
  2. Select the app in the Force Quit window, then click Force Quit
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