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None of the Office applications (Word, Excel, etc) can open…

Customer Question
None of the Office...

None of the Office applications (Word, Excel, etc) can open a file when it is not in the "Recent folder".

Technician's Assistant: Are you getting any error messages? Have you rearranged your file folders recently?

No messages. The application just hangs and I have to use Task Manager to end the task. By the way I am using Office 365 Personal.

Technician's Assistant: What does your screen look like when you try to open Word?

Like this:

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

No, nothing else.

Submitted: 3 months ago.Category: Microsoft Office
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Answered in 1 minute by:
4/2/2018
Microsoft Office Technician: Richard, Software Specialist replied 3 months ago
Richard
Richard, Software Specialist
Category: Microsoft Office
Satisfied Customers: 47,275
Experience: Over 15 year experience resolving Microsoft Office Issues
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you on a windows or mac computer and which version?

Please let me know

Thank you

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