Microsoft Office

Microsoft Office questions? Ask an IT Expert for support ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I've had word 2016 for nearly a year and it is, quite

Customer Question
I've had word 2016...

I've had word 2016 for nearly a year and it is, quite simply, incompatible with dragon software. I do not believe this is the fault of dragon because I had zero issues with word 2007. Thinking it may be dragon, I've tried version 13 and now have the new dragon 15. I have had dragon tech support look into this about 6 times with no fixing the problem.

Technician's Assistant: When did you last update your Word?

Update word?

Submitted: 25 days ago.Category: Microsoft Office
Show More
Show Less
Ask Your Own Microsoft Office Question
Answered in 7 hours by:
4/2/2018
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago
bbao
bbao, IT Consultant
Category: Microsoft Office
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
What do you mean about the dragon software? Firefox browser?
Are you using a copy of Windows 10 upgraded from Windows 7 or an earlier version?
Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
windows 10 upgraded from 7. What I mean about dragon is exactly what I said. Firefox browser has nothing to do with it. I do not use firefox, but dragon works fine in browsers, though I rarely use it for that. I'm talking about using dragon with MS word 2016. Word crashes regularly as does dragon itself. Dictation itself does not work properly either. This has nothing to do with proper mic placement or anything of the sort. I was using dragon version 13 with office/word 2007 and everything worked 100%. I upgraded to windows 10 and shortly thereafter upgraded to office 2016, and dragon then began behaving erratically. After discussing the problem with dragon support, they recommended upgrading from v 13 to 15, which I did, but this was just a sales pitch as the problem persisted. A few weeks later they gave me a patch, which did not solve problem either.I think that I may have found the problem, though. Shortly after seeking help from this service, I ran across a suggestion from a man on-line. He suggested running dragon software in compatibility mode for windows 7. This I never knew about or realized. I've only been experimenting with this for less than a day, so cannot assess the outcome. Any other suggestions you have would be helpful.
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago
I see, you are actually referring to Dragon NaturallySpeaking, one of the best-selling speech recognition software available from Nuance https://www.nuance.com. Correct?If yes, as per the spec info from their official site, both version 13 and 15 are compatible with Windows 10 hence there is no need to change compatibility for W7, except your licensed version is older than 13. What’s your version?
Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
Version 15 - I previously stated that I upgraded, including a follow up patch a few weeks later. I fully realize they are compatible with Windows 10. Then what's the problem? I see that many other dragon users are having the same problem. Windows crashing, cursor jumping all over the page by itself. One gentleman suggests that dragon & word are both aware of the problem are are blaming the problem on each other. The fact that dragon sent me a patch to correct glitches incurred between word 2016 & dragon indicates that they are aware of a problem.
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago
If the issue only occurs with Word or Office applications, I would speculate it is related to Word/Office add-on for Dragon, then the key concern is 32/64-bit compatibility. The most common issue or mistake when installing Office and related add-ons is mis-match of 32/64-bit, e,g, it won’t work well if you install a 32-bit Dragon add-on with a 64-bit Office. Please check your versions and let me know.
Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
Office is 32 bit
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago
How about your Dragon? If 64-bit, please reinstall it to 32-bit version.
Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
Don't know where to find that info on dragon, I've looked
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago

Please check which folder is used for installing the Dragon software, Program Files or Program Files (x86)? You may find this using Windows Explorer.

Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
I just got off the phone with Dragon tech, again. Was informed that dragon does not install with either 32 or 64 bit - those options are not even available during install. Rather, dragon adapts to your operating system, which in my case is widows 10/64 bit. Office, however, is a different story. Office installs in either 32 or 64 bit. This option I did not notice or even think about when installing. However, given that office did automatically installed 32 bit, I'm going to reinstall it using 64 bit option.The dragon tech informed me that 32 or 64 bit should not affect Dragon functionality, but I really cannot answer that anomaly.
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago

> which in my case is widows 10/64 bit.

You may verify this manually using my method given above. If you see the Dragon software is located under "Program Files", then it is x64 version.

> I'm going to reinstall it using 64 bit option.

If Dragon goes with Windows and you can't control the 32/64-bit version, then yes: you better reinstall Office in x64 mode. Please be aware that you need to download a x64 installer if you obtained your Office copy online from office.com.

Ask Your Own Microsoft Office Question
Customer reply replied 24 days ago
dragon is located under program files. I just completed downloading Office using the 64 bit mode. So, will use this set up & see what happens. It usually doesn't crash right away, only after using it for an hour or two. So, we'll see what happens. At first blush, it seems to be operating more calmly, if that makes any sense. As mentioned, cursor has a tendency to jump all over the page by itself. Whether this is an over-sensitivity on the part of dragon's speech recognition component I cannot say. Time will tell.
Microsoft Office Technician: bbao, IT Consultant replied 24 days ago

> Time will tell.

Okay.

Just in case any issue occurs even for this scenario, you may reinstall Dragon after Office has been installed. This will ensure all Dragon add-ons (actually DLLs) are properly deployed and registered.

Ask Your Own Microsoft Office Question
Was this answer helpful?
Ask NewITZone Your Own Question
NewITZone
NewITZone
NewITZone, Computer Enthusiast
Category: Microsoft Office
Satisfied Customers: 90
90 Satisfied Customers
Experience: I have been using Office Pro for 10 years and implemented applications for business use.

NewITZone is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

jstinehelfer

jstinehelfer

Information Systems Manager

36 satisfied customers

A+ Comptia Certified computer repair

JasonJames122

JasonJames122

Computer Enthusiast

0 satisfied customers

I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business

Jess M.

Jess M.

Computer Support Specialist

701 satisfied customers

Computer Software Specialist for more than 10 years

The-PC-Guy

The-PC-Guy

Computer Manager

588 satisfied customers

20 years experience providing remote computer support

James K.

James K.

Consultant

260 satisfied customers

Technical Director of IT Company

IT Miro

IT Miro

Computer Scientist

157 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Chris L.

Chris L.

Support Specialist

147 satisfied customers

Certified Expert with over 10 years experience.

< Previous | Next >

Related Microsoft Office Questions
Estimated linear regression of M1 vs Monetary Base with high
Estimated linear regression of M1 vs Monetary Base with high t score (4.8) and low adj R2 (.35). What statistical package(like EXstat) can I use to do a cointegration test? Best would be via standard … read more
bbao
bbao
IT Consultant
1,365 satisfied customers
I purchased Office 365 online and every document takes 2
I purchased Office 365 online and every document takes 2 minite or more to load … read more
bbao
bbao
IT Consultant
1,365 satisfied customers
Just had a screen message appear stateing:.s. Local built no
Local built no name. Working good for many years. Just had a message appear that states: Microsoft Word as stoppled working. Windows is checking for a solution to the problem. A follow up message appeared that states: "There is an unrecoverable dik error on the Normal. The disk you working on has a media problem that prevents Word for using it. Try the following: Try formatting another disk. Save the document to another disk. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I can't make changes to a saved word document. I get a
I can't make changes to a saved word document. I get a message saying "you can't make this change because the selection is locked" … read more
Cody
Cody
Computer Science
2,176 satisfied customers
I have 2010 edition of Microsoft word on my laptop. I
I have 2010 edition of Microsoft word on my laptop. I haven't really used it but my daughter needs to borrow my laptop for study purposes & seems to think she needs an updated version of word to be ab… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I try to open a file on word and it disables it. It doesn't
yes word updates and also my spell check stops working in the middle of my essay … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
I'm preparing a dissertation and need to have different
I'm preparing a dissertation and need to have different numbering style and location on the front matter. I have tried and tried but cannot figure out how to do it. … read more
George Sibiya
George Sibiya
PhD
250 satisfied customers
How does one remove Administrators permissions on every docx
How does one remove Administrators permissions on every docx on my computer? I AM the Admin, but I don't know how these got onto everything. There's an Admin permission icon superimposed on CCleaner, … read more
bbao
bbao
IT Consultant
1,365 satisfied customers
I need to make annotations on documents and photos. Arrows,
I need to make annotations on documents and photos. Arrows, and text are examples. Which, if any, Microsoft programs can do that? … read more
George Sibiya
George Sibiya
PhD
250 satisfied customers
Version 11.5 how can I enter text and figures in Excel on my
Version 11.5 how can I enter text and figures in Excel on my home windows 10 computer? Bill Stubbs … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I just sent an e mail via delayed delivery but noted an
Good Morning! I just sent an e mail via delayed delivery but noted an error:( Can I recall it now? Thanks! … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
788 satisfied customers
I think my subscription has expired. I cannot open Word or
I think my subscription has expired. I cannot open Word or Excel. How do I remedy this? … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
Excel: Need help linking one cell of a workbook to another
Excel: Need help linking one cell of a workbook to another cell of a workbook that lives in sharepoint… read more
George Sibiya
George Sibiya
PhD
250 satisfied customers
For the last week or so i cannot open any office programs on
for the last week or so i cannot open any office programs on my computer. it came up without warning from microsoft … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I use the outlook calendar on my pc and syncs to my apple
I use the outlook calendar on my pc and syncs to my apple phone. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Oops, I hit the enter button too soon. I am trying to
Oops, I hit the enter button too soon. I am trying to download WORD to my machine. Obviously, I'm doing something wrong. I have an ACER laptop. What do you suggest? … read more
Cody
Cody
Computer Science
2,176 satisfied customers
I accidentally clicked "Don't Save" and the paper I wrote
Hi I accidentally clicked "Don't Save" and the paper I wrote for the whole night is gone, my version is word 2017 on Mac, is there anyway to get it back? … read more
The-PC-Guy
The-PC-Guy
Computer Manager
Bachelor's Degree
588 satisfied customers
I have just ordered & paid AU$159 for MS Publisher, & now
I have just ordered & paid AU$159 for MS Publisher, & now asked to download Office? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x